Ankush Tyagi

• Liaise with internal clients /operation leaders to introduce their respective areas into the compliance self-assessment tool; give clarity on the applicable clauses and implications; and finalize the checklist.
• Checklist creation: Review client contracts to come up with contractual checklists for each client area that goes into the compliance tool as part of self-assessment questionnaire.
• Introduction and implementation of new policies within the organization by conducting workgroup calls to adopt new policy requirement(s).
• Ensuring compliance with a wide range of regulatory requirements, including but not limited to FCRA, HIPAA, GDPR, and other relevant frameworks. Maintaining an up-to-date understanding of regulatory changes and effectively incorporating them into organizational processes.
• Experience in Sarbanes-Oxley (SOX) compliance and implementation, ensuring adherence to regulatory requirements and internal controls. Familiar with SOC1, SOC2, Type1 & Type2 audit requirements.

• Responsible for training delivery across two sites for Voice and BO areas
• Delivering dynamic sessions on customer service, soft skills, process training, and refresher training.

• Attend to calls from UK based customers and assist them with their debt on the utilities account

• Technical support to the US customers on ink-jet printers