SAP ERP
Ankush vitthal chavan
Team Leader
Pune
Summary
To build a successful career within a dynamic and growing organization, where I can leverage my skills and abilities to take on challenges, contribute to achieving organizational goals, and advance professionally through continuous learning and dedication.
Overview
5
5
years of professional experience
2
2
Certifications
1
1
Language
Work History
Team Leader – Operations
HGM Limited
04.2023 - Current
- As a Team Leader – Operations, I am responsible for managing end-to-end production processes, supervising a team of operators, and ensuring timely delivery of client deliverables with high accuracy.
- Job profile: Team Leader-Operations
- Handling daily and weekly tasks to meet company SLAs.
- Guide and support process experts in the EMEA region, giving advice and feedback.
- Review SLA results, find issues, and take action to improve performance.
- Improve processes to work faster, keep customers happy, and help the team do better.
- Set clear goals for the team and individuals, track progress, and give feedback.
- Assign tasks effectively to ensure projects are finished on time.
Customer Service Representative
HGM Limited
01.2021 - 01.2023
- I worked for 1.11 years as a Customer Service Representative for Wal-Mart project, provided email, chat, and help desk support, along with handling invoice processing.
- Job profile: Customer Service Representative (2021-2023)-Payments and Vendor master
- Improved customer satisfaction by analysing complaints and creating better service strategies.
- Answered calls and inquiries, giving correct and complete information.
- Solved customer complaints quickly and followed up to ensure they were resolved.
- Used SAP ERP to handle payments, track POs, and process debit notes.
Education
Bsc. -
Aurangabad University
01-2020
ITI - computer applications
Gov. ITI osmanabad
01-2014
HSC - undefined
Latur Board
01-2012
SSC - undefined
Latur Board
01-2010
Skills
Honesty
Team Spirit
Accepting Challenges
Lead of team
Team supervision
Teamwork and collaboration
Work planning
Team motivation
People management
Team building
Software
Certification
TALLY with 89.46%
Interests
Hobbies: Playing cricket, listening music
DECLARATION
I hereby declare that all the above information is correct to the best of my knowledge and belief. Date- Place - Dattanagar(Pune) Yours Sincerely (Ankush V. Chavan)
PERSONAL PROFILE
- Name : Ankush vitthal chavan
- Father Name : Vitthal Ganpatrao chavan
- Date of Birth: 7th. Nov.1994
- Sex: Male
- Marital Status: Married
- Nationality: Indian
Timeline
Team Leader – Operations
HGM Limited
04.2023 - Current
Customer Service Representative
HGM Limited
01.2021 - 01.2023
ITI - computer applications
Gov. ITI osmanabad
HSC - undefined
Latur Board
SSC - undefined
Latur Board
Bsc. -
Aurangabad University