IT Support Engineer with expertise in Office 365 support, software and hardware installation, and system configuration. Experienced in monitoring antivirus systems, inventory management, system performance, and troubleshooting issues. Dedicated to ensuring the security and efficiency of IT infrastructure, while providing reliable support to end-users.
Overview
3
3
years of professional experience
1
1
Language
Work History
System Admin
ABL Technologies
Noida
07.2025 - Current
Microsoft Administrator
System Engineer
Moglilabs India Pvt. Ltd.
Noida
03.2022 - 07.2025
Administered Office 365 tenant, including user provisioning, license management, and group policy configuration.
Served as the primary administrator for the organization's Office 365 environment, overseeing configuration, maintenance, and troubleshooting across all Office 365 applications.
Implemented security best practices to safeguard sensitive data and ensure compliance with industry regulations.
Managed user accounts, licenses, and permissions to ensure appropriate access levels for employees across the organization.
Led migration projects from on-premises systems to Office 365, including planning, execution, and post-migration support.
Monitored system performance and usage trends, identifying areas for optimization and implementing solutions to improve efficiency.
Provided training and support to end-users on Office 365 applications, including OneDrive, SharePoint, Teams, and Exchange Online.
Managed Exchange Online, including mailbox creation, distribution list management, and email flow troubleshooting.
Configured SharePoint Online sites and document libraries, ensuring proper permissions and version control.
Conducted regular audits of Office 365 security settings and implemented necessary updates to mitigate risks.
Configured Azure AD Connect for synchronization between on-premises Active Directory and Azure Active Directory.
Managed Azure AD Connect health, troubleshooting synchronization issues and resolving conflicts.
Implemented and maintained Azure AD Connect features, such as password synchronization and single sign-on (SSO).
Education
Bachelor of Computer Applications -
Shubharti University
Skills
Clear and concise communication with both technical and non-technical teams