Ankushee Priyadarshini

Engaged with client Ooredoo in Qatar

• Worked on Microsoft Defender for Cloud to monitor and improve Azure security posture across virtual machines and infrastructure resources
• Leveraged Defender for Cloud compliance initiatives to align workloads with ISO 27001 and GDPR.
• Enabled and supported Defender for Servers for endpoint protection, vulnerability assessment, and Just‑In‑Time (JIT) VM access
• Analyzed Secure Score and implemented remediation actions using Azure Advisor recommendations
• Reviewed security alerts and recommendations, supporting incident triage and risk mitigation
• Implemented and monitored Role‑Based Access Control (RBAC) to enforce least‑privilege access
• Configured and supported Multi‑Factor Authentication (MFA) and Conditional Access policies for secure user authentication.
• Supported Azure Entra ID (Azure AD) administration including user and group management for enterprise environments

Client: Demant, a global healthcare company specializing in hearing aids and audio solutions.

• Provided Azure cloud infrastructure support for business-critical healthcare and enterprise applications.
• Accenture owned the 24/7 operations, monitoring, security, and high availability of production systems.
• Supported scalable and secure workloads hosted on Microsoft Azure IaaS platform.
• Configured and maintained Multi‑Factor Authentication (MFA), Conditional Access policies, and risk‑based authentication to strengthen Zero Trust security posture.
• Troubleshot complex authentication, authorization, token, and federation issues related to SSO, MFA, Conditional Access, and identity governance.
• Monitored and optimized authentication logs, sign‑in patterns, and security alerts to proactively detect and mitigate identity risks.
• Performed VM provisioning, patching, restore validation and performance monitoring to maintain system availability.
• Implemented Azure Advisor recommendations for cost optimization, performance improvement, security, and reliability, enhancing overall cloud infrastructure effectiveness.
• Managed incident, service, and change requests via ServiceNow, ensuring timely client communication and efficient resolution of issues.
• Supported identity and access management tasks including user/group management, RBAC, MFA and Conditional Access policies.
• Coordinated with application, network and DevOps teams during outages and planned maintenance windows.
• Updated SOPs and Knowledge Base articles, streamlining knowledge sharing and enhancing onboarding efficiency for new team members.
• Ensured compliance with operational processes and participated in change management and audit activities.

Client: TELE2, a leading European telecommunications company providing mobile and broadband services.

• Provided end-user and remote infrastructure support for corporate employees across multiple regions.
• Supported business-critical IT services including OS, VPN, email, and enterprise applications.
• Ensured high-quality IT service delivery through incident management and user satisfaction focus.
• Managed inbound calls, emails, and chat support to address technical issues for end users, ensuring timely resolution.
• Installed, configured, and troubleshot Windows 10/11 OS, Microsoft Office, VPN, and enterprise applications to support user productivity.
• Managed incident tickets for VIP and high-priority users using Incident Management System.
• Acted as Single Point of Contact (SPOC) for L1 team to coordinate ticket distribution and escalations.
• Escalated complex issues to MIM and resolver groups and followed up till resolution.
• Facilitated professional communication with users to enhance customer experience and satisfaction.