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ANKUSH M. TANDON
CCTV Security And Video Surveillance Solution Specialist & Information Technology Expert
Summary
Senior IT Executive with over 12.5 years of expertise, specializing in CCTV Security & Surveillance. A seasoned leader in Project Management, ensuring end-to-end project success. IT Infrastructure Specialist, leading initiatives for robust architectures. Skilled Cyber Security Analyst adept at risk assessment and mitigation. Network Security Specialist ensuring data integrity and confidentiality. Specialized in Data Protection & Security, implementing policies to counter data breaches. Holds certifications including ITIL® Foundation (4th Edition), PRINCE2® 7 Foundation & Practitioner (7th Edition), CCNA, HCSA, and HCSP. Committed to integrating tech advancements and strategic planning for innovation in CCTV Security & Surveillance and Information Technology.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
Vice President of Technology
PRAMA HIKVISION INDIA PRIVATE LIMITED
MUMBAI
04.2022 - Current
-
- Spearheading end-to-end Technical Support operations at a national level, encompassing Pre-Sales, During Sales, and After Sales, ensuring seamless customer service.
- Directing the Solution Design team at a national level with a focus on Project-level Support, contributing to the successful implementation of impactful solutions.
- Strategically planning and managing nationwide training initiatives, both internal and external, including Certification programs (HCSA/HCSP/HCSE), to enhance team expertise.
- Leading the charge in new product development to champion the "Atmanirbhar Bharat" initiative.
- Directing the successful execution of new product certifications, including but not limited to CE, FCC, BIS, PESO, STQC, EN Standards, ARAI, and Cyber Security, demonstrating a comprehensive approach to regulatory compliance and quality assurance.
- Leading the formulation of IT processes and strategies, including the definition and design of business Standard Operating Procedures (SOPs) and workflows to enhance operational efficiency.
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Designed and implemented the PPS system (Priority Partner Support) to guarantee VIP-level support for our registered business partners and customers.
- Designed and executed a comprehensive system architecture for SAP SuccessFactors, seamlessly incorporating all modules, including Employee Central, PMGM, Recruitment, Onboarding, Payroll, and integrated SAP Concur with SAP C4C system for enhanced efficiency and unified functionality.
- Implemented a comprehensive and robust cybersecurity policy, designed to safeguard organizational assets and sensitive information, while ensuring compliance with industry standards and best practices.
- Developed and implemented an in-house Vulnerability Assessment and Penetration Testing (VAPT) capability to fortify cyber security measures.
- Underwent STQC testing for CCTV cameras, employing The OWASP Application Security Verification Standard (ASVS) 4.0 Level 2 to rigorously assess and enhance cybersecurity measures. This comprehensive evaluation aimed to identify and eliminate vulnerabilities in the CCTV IP Cameras, ensuring a robust and secure surveillance system.
- Implementing the latest ISO 27001:2022 standards within the organization to ensure robust information security practices and compliance.
Assistant Vice President of Technology
PRAMA HIKVISION INDIA PRIVATE LIMITED
MUMBAI
02.2018 - 03.2022
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing the company with strong and sustainable organizational leadership.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Planned, created, tested and deployed system life cycle methodology to produce high-quality project execution systems to meet and exceed customer expectations.
- Facilitated the creation of governance policy for adoption by the board of directors and managing Director.
- Established an innovative Research and Development (R&D) centre focused on crafting tailor-made solutions leveraging embedded systems, software, and artificial intelligence technologies.
- Attended various technology events, promoting the company brand and building rapport with prospects and partners.
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Designed and implemented scalable and resilient data infrastructure, optimizing resource utilization and ensuring high availability supported hyper conversion platform at Percentage of uptime (e.g. 99.99%).
- Established performance goals for employees and provided feedback on methods for reaching high uptime.
- Engineered and oversaw the comprehensive design and management of the IT infrastructure across a network spanning 51+ branch offices, encompassing critical hubs such as the Head Office, RMA center, and Factory.
- Enhanced organizational security by successfully implementing a robust Zero Trust Policy, bolstered by advanced Identity Access Management (IAM) practices.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions during National Lock Down due to COVID-19
- Established a comprehensive and efficient remote work infrastructure, ensuring seamless connectivity, collaboration, and productivity for remote teams, during National Lock Down due to COVID-19
- Designed and implemented an innovative thermal technology-based solution for temperature screening and mask detection in the context of COVID-19.
- Contributed significantly to the successful implementation of ISO 9001 within the factory, meticulously aligning operations with stringent quality standards.
- Conceptualized, designed, and developed diverse IT systems, including an Inventory Management System, to address organizational needs and streamline operational processes.
- Designed and optimized workflow processes for critical IT applications, including SAP, B2B systems, SFDC (Salesforce) and SAP C4C aligning them seamlessly with business requirements. Conducted thorough evaluations and applied strategic enhancements to ensure optimal functionality and efficiency.
HOD- Technical Support & Information Technology
PRAMA HIKVISION INDIA PRIVATE LIMITED
MUMBAI
04.2016 - 01.2018
- Wrote strategic business plans outlining the need for departmental information technology resources.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Delivered network technology training to IT team members and end-users, enhancing knowledgebase and team productivity.
- Tracked KPIs and created continuous improvement plans.
- Recommended hardware sizing, installation, and configuration plans for SAP implementations
- Designed deployment automation solutions to expedite the implementation of SAP solutions.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Collaborated with upper management to drive strategy and implement new SAP processes for the SD (Sales & Distribution) Module.
- Participated in design, planning exercises & development for future software rollouts such as B2B system, SRD Mobile App for online sales order system.
- Developed next-generation integration platform for internal applications such as LDP (Learning & Development Program) System.
Manager - Technical Support & IT Infrastructure
PRAMA HIKVISION INDIA PRIVATE LIMITED
MUMBAI
10.2014 - 03.2016
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound & Out-bound call centres.
- Managed customer contact centre with 100 + support representatives.
- Managed high levels of call flow and responded to all CCTV and NON-CCTV technical support needs.
- Increased customer satisfaction ratings to 85%.
- Managing Technical Support (Pre-Sales, During Sales & After Sales) at the National Level support on CCTV, Video Surveillance and Security Systems such as Access Control, Alarm, Intrusion detection Systems, Video Door Phones and IoT systems.
- Developed new Solution Design team, National Level- Majorly worked on Project level Support.
- Plan & Manage Training (Internal & External) and Certification training (HCSA/HCSP/HCSE), at the National Level.
- Design & Managing IT Infrastructure, More than 35 Branch Offices – Including Head Office, RMA centre & Factory.
- SFDC (Salesforce) workflow designs as per business need, evaluate them & Apply on the production system
- Maintained servers and systems to keep networks fully operational during peak periods.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided detailed network diagrams and procedural guidelines.
- Created VPN infrastructure and allowed for secure remote connections.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Worked with teams to develop company-wide information assurance, security standards and procedures.
- Installed and maintained commercial firewall solutions, working with security vendors to consistently apply best practices and software updates.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Managed computer operation scheduling, backup, storage and retrieval functions.
Assistant Manager - Technical Support & Training
PRAMA HIKVISION INDIA PRIVATE LIMITED
MUMBAI
01.2012 - 09.2014
- Mentored team members to enhance professional development and accountability in the workplace.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Served as the primary point of contact for support relating to owned solutions and products on CCTV and Video Surveillance Solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Increased sales by effectively communicating product benefits.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Resolved a diverse range of technical issues (L3 Level) across multiple systems and applications for customers and end-users across various time zones.
- Developed and implemented a successful onboarding technical training program.
- Designed and developed a web-based Demo/Training Management System using C# & SQL database to manage training and Demo requests for customers.
- Trained new hires to perform cross-training exercises with experienced workers.
- Coordinated technical training on CCTV products (Camera, DVR, IPC, NVR, NAS, IPSAN) for new employees and existing team members.
- Collaborated with business development departments to align customer training programs (In-house/ On-Site) )with organizational goals and objectives.
- Write a book on "Easy Steps to Design Your Own Solution on IP Video Surveillance Solutions" published and deliver to our registered business Customers.
Sr. Executive - Technical Support
PRAMA HIKVISION INDIA PRIVATE LIMITED
MUMBAI
07.2011 - 01.2012
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Design and developed DCR (Daily Call Reporting) System for PAN India Engineering team to keep track on support logs.
- Developed reports using SQL server reporting services.
Education
Bachelor of Technology (B.Tech) - Computer Science Engineering
LOVELY PROFESSIONAL UNIVERSITY
Jalandhar, Punjab, India 04.2007 - 03.2011
Skills
Product development
undefinedSoftware
Nessus Professional
Fortify
Wireshark
MindManager
Edraw Mind Map
Microsoft O365
Teramind
SAP C4C
Certification
PRINCE2® Foundation Certification Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PRINCE2® Foundation Certification Training
01-2024
Cybersecurity Threat Vectors and Mitigation
12-2023
Introduction to Computers and Operating Systems and Security
08-2023
Vice President of Technology
PRAMA HIKVISION INDIA PRIVATE LIMITED
04.2022 - Current
HCSA (Hikvision Certified Security Associate)
09-2020
ISO 9001:2015 Internal Auditor
01-2019
Assistant Vice President of Technology
PRAMA HIKVISION INDIA PRIVATE LIMITED
02.2018 - 03.2022
HOD- Technical Support & Information Technology
PRAMA HIKVISION INDIA PRIVATE LIMITED
04.2016 - 01.2018
Manager - Technical Support & IT Infrastructure
PRAMA HIKVISION INDIA PRIVATE LIMITED
10.2014 - 03.2016
Assistant Manager - Technical Support & Training
PRAMA HIKVISION INDIA PRIVATE LIMITED
01.2012 - 09.2014
Sr. Executive - Technical Support
PRAMA HIKVISION INDIA PRIVATE LIMITED
07.2011 - 01.2012
CCNA (Cisco Certified Network Associate)
07-2011
Bachelor of Technology (B.Tech) - Computer Science Engineering
LOVELY PROFESSIONAL UNIVERSITY
04.2007 - 03.2011
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