Anmol Atreja
Manager-Collections
Karnal
Summary
Looking for a suitable role in debt management with a growth-oriented Bank or NBFC where my strong debt management and strategical skills, planning and strong execution, data analytics, as well as, developing and managing people can help the organization for higher profit
Over 8 years of diversified accelerated experience in the telecom and banking industry having managed diversified roles and responsibilities. Responsibilities included collection operations, field collection and tele calling collections. Core strengths are tele-calling collection management & designing tele calling strategy as per the need. A focused problem solver who takes initiative to design solution in simpler way. A highly energetic, result-oriented professional with strong follow up skills and a sense of positive urgency. Leading the 100% compliance through my own example.
Overview
8
8
years of professional experience
Work History
Collection associate
Vodafone Mobile Services Limited
05.2016 - 06.2018
- Working as Collection Associate in Karnal Zonal Office Reports to ZCM ( Location GT Karnal belt)
- Analyzing performance of Field Collection Agencies against collection targets, minimize overdue outstanding, providing feedback and action plans for improvement
- Share regular Collection MIS, Bad debt analysis, DRR of Collection to enhance penetration and revenue
- Handling Customer queries/supports and provides resolution with 100% accuracy
- Co-ordination with FOS and resolves their all disputes timely
- Handling CRM application queries to check customer details and tagging customer’s issues
- Handling queries raised by Corporate Accounts so that issues are resolved timely and ultimately dues are cleared.
Collection Manager
One Mobikwik Systems Pvt Ltd.
06.2018 - 08.2019
- Responsible for delivering Daily/ Weekly/ Monthly MIS / Reports
- Providing Customer Support for resolving issues / disputes
- Follow up with customers for pending dues
- Allocation of leads to the callers based on their performance and language
- Provide all kind of Collection Support to agencies
- Handling Allocation of PAN India
- Preparing MIS of agencies for daily target tracking
- Preparing Payouts of the agencies
- Coordinating with cross functional teams to get and give the required support related to daily operations.
Assistant Collection Manager
Bajaj FinServ Ltd.
08.2019 - 08.2020
- Working as ACM- Rural in Haryana State
- Handing field collection team of 7 Collection Officers
- Articulating strategy, techniques & procedures to enhance performance
- Ensure to resolve customer issues timely and to the highest satisfaction level
- Tracking of Non-Starters Customers so that initiatives can be taken to reduce flow to higher buckets
- Committed to securing client payments and settling account matters through effective negotiations
- Responsible for the collection of debts prior to legal recovery proceedings commencing, negotiating payments/payment arrangements, handling debtor enquiries and provides administrative assistance to the team
- Whilst remaining clear and courteous under difficult situations.
Manager – Collections
BharatPe
08.2020 - Current
- Managing the tele-calling and field collections for Business Loans, Credit on Card and Others product
- Steering the allocation strategy of all products for both tele-calling and field
- Managing 30+ Field Collections for all the products which includes the infra development, allocation strategy, regular performance review and agency management
- Strategizing the collection cost is a key deliverable especially for the call center cost
- Tele calling cost has been optimized to the level of 2.5% from 3.2% in 6 months period
- Flow of 10+ DPD for Merchant Loans is directly managed wherein the flow has been reduced by 7.8% in span of 6 months.
Education
Bachelor of Arts (B.A.) -
Board: Sunrise University
Senior Secondary Education (12th) - undefined
Board: C.B.S.E
Higher Secondary Education (10th) - undefined
Board: C.B.S.E
Skills
Debt recovery expertise
Languages
English
Timeline
Manager – Collections - BharatPe
08.2020 - Current
Assistant Collection Manager - Bajaj FinServ Ltd.
08.2019 - 08.2020
Collection Manager - One Mobikwik Systems Pvt Ltd.
06.2018 - 08.2019
Collection associate - Vodafone Mobile Services Limited
05.2016 - 06.2018
- Bachelor of Arts (B.A.),
- Senior Secondary Education (12th),
- Higher Secondary Education (10th),
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