Anmol Chawla
Manager Sales & Marketing
Delhi
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Innovative and goal-oriented Management professional committed to sales and marketing. Dedicated team player skilled at mediation and conflict resolution.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Manager Sales & Marketing
Ministry of Education, Govt. of India (AICTE)
09.2024 - Current
- Led multi-channel marketing campaigns, boosting brand awareness and engagement.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- We take the pleasure in offering our Anuvadini AI based Language Translation for Websites, Brochures, Videos and all Go to Business Communication requirements, QR Code-Based Interaction, and AI, BI, DI Services for the Hospitality Industry.
- Developed and implemented sales strategies to drive revenue growth and market expansion.
- Language Diversity & Education Challenges: Analyzed the linguistic diversity of India and its impact on higher education, emphasizing communication barriers and their effect on collaboration and innovation.
Anuvadini: AI Translation Solution: Contributed to the development of Anuvadini, an AI-powered voice and document translation tool supporting 22 regional Indian and foreign languages. - Bridging the Language Gap: Aimed to break language barriers in education and professional sectors, aligning with the vision of Ek Bharat Shrestha Bharat and One Earth, One Family, One Future.
Store Manager
Louis Philippe
03.2020 - 03.2023
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms
Senior Customer Care Associate
Louis Philippe
03.2017 - 03.2020
- Delivered exceptional support during peak seasons, managing increased call volumes without compromising on service quality or efficiency
- Contributed to internal knowledge base articles, helping team members access accurate information quickly when assisting customers
- Reduced call escalations by proactively addressing concerns and offering effective solutions before the need arose for higher-level intervention
- Mentored junior associates, fostering a supportive work environment and promoting professional growth
Customer Care Associate
Louis Philippe
03.2015 - 03.2017
- Served as a subject matter expert for product-related inquiries, providing accurate information to customers quickly and efficiently
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally
- Provided exceptional service by consistently meeting or exceeding key performance indicators
- Influenced process improvements through thorough analysis of recurring customer complaints and feedback
Education
Diploma - Automobile Sales Strategies
PMC College
Sonipat, Haryana 07.2014 - 07.2015
10th And 12th Passed - Commerce
Mayo International School
Delhi 03.2012 - 03.2014
Skills
- Budget Administration
- Financial operations management
- Team Leadership
- Staff Supervision
- Multitasking and Organization
- Team motivation
- Customer Service Management
- Hourly shift management
- Personnel development
- Retail Inventory Management
- Revenue Generation
- Talent Recruitment
- Operations Management
- Payroll Management
- Store Merchandising
Hobbies
8 Pool, Snooker, Travelling
Timeline
Manager Sales & Marketing
Ministry of Education, Govt. of India (AICTE)
09.2024 - Current
Store Manager
Louis Philippe
03.2020 - 03.2023
Senior Customer Care Associate
Louis Philippe
03.2017 - 03.2020
Customer Care Associate
Louis Philippe
03.2015 - 03.2017
Diploma - Automobile Sales Strategies
PMC College
07.2014 - 07.2015
10th And 12th Passed - Commerce
Mayo International School
03.2012 - 03.2014
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