Anmol Gupta
Travel Consultant
Gurgaon
Summary
Motivated professional eager to contribute to a prestigious organization while fostering personal and professional growth. Committed to developing essential skills and enhancing leadership qualities to drive team success and innovation. Passionate about collaborating with diverse teams to achieve shared goals and elevate organizational performance. Prepared to embrace new challenges and opportunities for continuous improvement.
Overview
9
9
years of professional experience
Work History
Senior Travel Consultant
Yatra for Business
04.2022 - 12.2025
- Serviced high-volume corporate accommodation requests end to end for a large audit-services client across private, public private, and government projects, managing inquiries and confirmations through client communication channels and maintaining accurate booking records.
- Applied client travel policies, budgets, and reporting requirements to every booking, completing regular reconciliations and resolving exceptions to keep spend and documentation compliant.
- Consulted travelers and client coordinators on hotel options, availability, and cost tradeoffs, then secured confirmations by negotiating corporate rates and room blocks to support large delegations.
- Owned operational execution including rooming lists, logistics coordination, and on-site support, troubleshooting last-minute changes and service issues to protect traveler experience and client satisfaction.
- Trained and cross-trained new joiners and peers on booking workflows, policy checks, and reconciliation steps to improve team consistency and turnaround time.
Service Advisor for Travel Agents
Call BA PLC (British Airways)
03.2018 - 11.2020
- Serviced travel agency requests across booking, changes, cancellations, refunds, and ticketing corrections, providing clear guidance on fare rules, routing constraints, and GDS procedures to support end-to-end trip servicing.
- Authored and maintained agency-facing policies and SOPs covering booking rules, refund workflows, and industry ticketing practices, helping agents follow required procedures and reduce avoidable errors.
- Investigated and resolved complex agency disputes involving refunds, fare rules, and policy exceptions by reviewing PNR history and documentation, then communicating outcomes and next steps to agents in a professional, service-focused manner.
- Processed refunds and corrective transactions and managed escalations tied to staff or system errors, applying policy consistently to limit financial exposure and restore accurate ticketing records.
- Partnered with GDS vendors and internal teams to troubleshoot ticketing discrepancies, update agent guidance, and address recurring issues that drove repeat disputes.
Service Advisor for Direct Passengers
Call BA PLC (British Airways)
10.2017 - 03.2018
- Serviced high-volume passenger travel requests via phone, updating PNRs for new bookings, itinerary changes, cancellations, and special service requests while maintaining accuracy and speed.
- Advised customers throughout the booking and pre-travel process by explaining fare rules, baggage allowances, check-in requirements, and routing options within ticketing constraints.
- Managed irregular operations by coordinating with airport operations and ground teams to re-accommodate disrupted passengers, confirm revised itineraries, and communicate next steps clearly.
- Documented customer interactions and case outcomes in required systems, escalated complex scenarios to supervisors with complete context, and maintained a consistently professional, service-first approach.
Sales Advisor Domestic Holidays
Yatra Online Pvt. LTD
04.2017 - 09.2017
- Serviced customer travel requests end to end by gathering trip requirements, coordinating with tour operators across multiple cities, and sourcing competitive package options aligned to traveler needs and industry practices.
- Consulted customers through the booking process by preparing detailed quotes and itineraries, advising on best-value options, and answering travel-related questions to support confident purchase decisions.
- Closed sales by presenting clear comparisons, confirming availability with vendors, and securing timely confirmations to meet service expectations and sales targets.
- Maintained vendor relationships to improve reliability of confirmations and service delivery, reducing booking friction and supporting a professional customer experience.
Executive at Blackjack
IEnergiser
08.2016 - 01.2017
- Managed high-volume inbound and outbound customer calls for Credit One Bank accounts, quickly assessing account status and customer needs to drive timely resolutions.
- Negotiated payment plans and settlements while maintaining a professional, customer-focused tone and de-escalating sensitive conversations to preserve relationships.
- Documented agreements, payment commitments, and call outcomes in CRM with strong attention to detail, following required regulatory guidelines and internal policies.
- Coordinated with legal and internal account teams to escalate complex cases, share complete case notes, and support end-to-end recovery actions through closure.
- Consistently met monthly recovery and quality targets by prioritizing workloads, maintaining accurate records, and applying consistent call-handling standards.
Education
12th -
M.V.V.I.C.
05-2013
10th -
Methodist High School
06-2010
Skills
Inquisitive mindset
Leadership development
Strategic issue resolution
Analysis of travel industry trends
Comprehensive travel planning
Employee training
Prioritization skills
Effective customer engagement
Creative problem-solving
GDS system proficiency
Accomplishments
- Preceding role of emerging leader in previous organization
- Participated in Infotsav 2010 at A.B.V.-I.I.I.TM and won consolation prize
- Participated in Vaibhav 2015 at I.H.M.-Bhopal and won IIIrdPosition
- Participated in Unleash Potentia2015 for professional excellence
- State level Chess winner 2times in a row (2010-2011 &2011-2012)
- State level swimming runner-up2011-2012
DECLARATION
I hereby confirm that the all the information provided above is true of my knowledge.
Date:- 28 Dec 2025
Place: - Gurugram Anmol Gupta
Timeline
Senior Travel Consultant
Yatra for Business
04.2022 - 12.2025
Service Advisor for Travel Agents
Call BA PLC (British Airways)
03.2018 - 11.2020
Service Advisor for Direct Passengers
Call BA PLC (British Airways)
10.2017 - 03.2018
Sales Advisor Domestic Holidays
Yatra Online Pvt. LTD
04.2017 - 09.2017
Executive at Blackjack
IEnergiser
08.2016 - 01.2017
12th -
M.V.V.I.C.
10th -
Methodist High School