Anmol Kakkar
IHM Graduate
Lucknow,Uttar Pradesh
Summary
A dedicated and results-driven professional with a background in managing high-volume retail environments, coupled with strong skills in customer service, operations management, and team leadership. Adaptable, quick to learn, and possess excellent communication skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Shift Manager
SUBWAY®Restaurants
05.2023 - Current
- Oversee daily operations in high-volume food retail environment.
- Ensure excellent customer service and efficient processes.
- Lead a team of 3 employees, focusing on training, development, and performance management.
- Manage inventory, reducing waste and optimizing stock levels.
- Implement strategic initiatives to drive sales and enhance the customer experience.
- Foster a positive work environment that encourages teamwork and high performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time
Industrial Trainee
Renaissance Hotel
08.2021 - 11.2021
- Rotated through various departments, including front office, housekeeping, food and beverage service, and kitchen operations.
- Gained comprehensive knowledge of hotel management.
- Provided exceptional guest service, ensuring high levels of guest satisfaction.
- Assisted in coordinating and executing events, including weddings, conferences, and corporate meetings.
Education
Bachelor of Science - Hotel Management
Institute of Hotel Management
Banglore 11.2019 - 05.2023
Skills
- Customer Service Excellence
Adaptability and Quick Learning
Team Leadership and Development
Retail Operations Management
Customer Service Excellence
Hobbies
- Reading
- Cooking
- Listening Music
Timeline
Shift Manager
SUBWAY®Restaurants
05.2023 - Current
Industrial Trainee
Renaissance Hotel
08.2021 - 11.2021
Bachelor of Science - Hotel Management
Institute of Hotel Management
11.2019 - 05.2023
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