Anmol Malve
Summary
A highly motivated and experienced Manager with a proven track record of success in customer service. Possessing over 7 years of professional experience in assisting customers with complex issues, I am confident in my ability to contribute to your company's growth and success. My exceptional customer loyalty-building and sales skills have consistently resulted in positive customer reviews, with over 90% of customers expressing satisfaction, and repeat customer scores exceeding the average by 30%. I am eager to bring my expertise and dedication to your organization and help drive its KPIs to new heights.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Deputy Manager
IDFC FIRST BANK LTD.
Mumbai
08.2023 - Current
- Establish effective communication with customers via phone calls, emails, and social media platforms to deliver optimal solutions.
- Collaborate with various departments to achieve comprehensive resolutions for customer concerns.
- Adopt a customer-centric approach in managing complaints and escalations.
- Address and resolve customer issues, complaints, and inquiries in coordination with relevant departments.
- Engage with customers as outlined in the contact policy to ensure a consistent and exceptional digital experience.
- Guarantee that customers receive top-tier services and that their requirements are understood and satisfied through the bank's financial products.
Assistant Manager
HDFC Bank Ltd.
05.2022 - Current
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution
- Liaising with different verticals to get the end resolution for the customer
- Take a customer-focused approach to handle complaints and escalations Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution
- Understand the customer grievances and provide appropriate resolution To engage regularly with the customers as defined by the contact policy and provide a consistent & a Superior Digital Experience
- Ensuring that customer get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Associate
upGrad Education Private Limited
06.2021 - 05.2022
- Provided assistance with Help Desk administrative tasks Followed up with customers to ensure the delivery of service
- Answered calls by addressing customer inquiries, solving problems, and providing new products and order status
- Developed a reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Served as the main liaison between customers, management, and the sales team
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
Senior Executive
Teleperformance Global Services Pvt. Ltd.
07.2019 - 06.2021
- Employed expert problem solving and communication skills as call center agent for high-end outdoor product firm
- Named agent of the month 4 times
- Received 3 F.A.S.T
- Awards for excellent customer comment scores
- At Teleperformance, I spoke with customers on the phone, resolved issues
- Received two letters of thanks for my compassion.
Brand Ambassador
Samsung Electronics Ltd Mumbai
09.2017 - 10.2018
- Conducting market research to identify selling possibilities and evaluate customer needs Actively seeking out new sales opportunities through cold calling, networking, and social media Setting up meetings with potential clients and listening to their wishes and concerns
- Served as their point of contact and lead from initial outreach through the making of the final purchase by them or someone in their household
Education
Post Graduate Diploma in Management (OPERATIONS) - undefined
Welingkar Institute of Management
01.2020 - 05.2022
Bachelor of Commerce - undefined
University of Mumbai
08.2016 - 05.2020
Higher Secondary Certification (HSC) - undefined
Maharashtra Board
07.2014 - 05.2015
Secondary School Certification (SSC) - undefined
Maharashtra Board
07.2012 - 05.2013
Skills
Purchasing and planning
Task delegation
Cost analysis and savings
Performance improvements
Decision-making capabilities
Expertise in sales
Recruiting and interviewing
Operations management
Sales growth
Business Development
Project Management
Timeline
Deputy Manager
IDFC FIRST BANK LTD.
08.2023 - Current
Assistant Manager
HDFC Bank Ltd.
05.2022 - Current
Associate
upGrad Education Private Limited
06.2021 - 05.2022
Post Graduate Diploma in Management (OPERATIONS) - undefined
Welingkar Institute of Management
01.2020 - 05.2022
Senior Executive
Teleperformance Global Services Pvt. Ltd.
07.2019 - 06.2021
Brand Ambassador
Samsung Electronics Ltd Mumbai
09.2017 - 10.2018
Bachelor of Commerce - undefined
University of Mumbai
08.2016 - 05.2020
Higher Secondary Certification (HSC) - undefined
Maharashtra Board
07.2014 - 05.2015
Secondary School Certification (SSC) - undefined
Maharashtra Board
07.2012 - 05.2013