Anmol Meghanadan

• Monitoring of call center to optimize calls handled and increased efficiency and hence revenue. Track performance based on factual data analysis. Aided in improving performance by 20%
• Identified bottlenecks and suggested solutions by collaborating across different departments
• Compiled data highlighting key metrics to report CSAT, determine trends and identify methods for improving quality of services
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Build and maintain profitable relationships with key customers
• Manage social media handles - FB/Instagram/Google reviews/Website feedback

• Managed 80 team members across 5 departments, resulting in approximate 15% increase in quarterly revenue.
• Monitor and guide department heads to maintain and improve operational quality and team efficiency
• Manpower planning and its effectiveness on business
• Improved brand awareness by monitoring all marketing campaigns and fostering customer acquisitions and business development.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Eased team transitions during lay offs and motivated existing employees through effective development and goal setting
• Supported top-level decision-making and strategy planning by tracking and analyzing profitability.

• Collaborated with IT and business teams to develop and enhance architecture of equipment department
• Created SOP's, process flows, training modules and guidelines for department
• Oversaw day-to-day operations of equipment delivery and installation, including supervising 15 biomedical engineer team across 5 cities.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Developed and maintained relationships with customers and suppliers through continual communication.

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• Sole point of contact between patients and hospital which mainly involved financial counseling for delivery and surgery cases.
• Responsible for coordinating patient care and information flow in comprehensive manner along patient's journey of care from admission to discharge
• Established in maintaining positive relationships with customers, identifying customer needs and overseeing service delivery within business context