Anmol Negi
Analyst
New Delhi
Summary
Strong interpersonal communications and soft skills .Well- versed in defining customer issues and quickly applying effective solutions and working in 24/7 uptime environment
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Analyst
FNZ Technologies
05.2023 - Current
- Handling and processing various types of financial transactions such as payments, refunds, transfers, and authorizations. This includes ensuring accuracy and timeliness.
- System Maintenance and Development: Maintaining and developing backend systems that process transactions. This includes updating existing systems, implementing new features, and ensuring system scalability and reliability.
- Data Security and Compliance: Ensuring that all transaction processing adheres to data security standards and regulatory compliance requirements, such as PCI-DSS (Payment Card Industry Data Security Standard).
- Monitoring and Troubleshooting: Continuously monitoring transaction processing systems for performance issues, errors, or failures. This involves identifying and resolving technical problems promptly to minimize downtime and ensure smooth operations.
Associate I
Capgemini Engineering
04.2022 - 03.2023
- Requirement Analysis based on client business requirements
- Developing and maintaining relationships with customers and other stakeholders
- Working closely with developers and testing team into implementing the requirements
- Providing numerous recommendations on ways to improve the user experience
- Analysing product performance metrics, user feedback and market data
- Monitoring customer feedback to identify trends and insights.
Senior Analyst
Convergys
11.2020 - 04.2022
- Guided customers through their queries via call and/or email sessions.
- Met or exceeded scorecard requirements for productivity, schedule adherence
- Provided primary support to Enterprise Customer. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution via inbound emails or calls.
- Resolved customers' inquires regarding troubleshooting, their order, dell cards, having not received a package and most importantly, providing excellent customer service
Education
Bachelor of Science -
Amity University - Noida
07.2017 - 05.2020
Senior Secondary School - undefined
R.E.S.Sr. Sec.School - New Delhi
04.2015 - 05.2016
Matriculation - undefined
R.E.S.Sr. Sec.School - New Delhi
05.2013 - 05.2014
Skills
- SQL
- Power BI
- MS Excel
- Tableau
- Jira
- Agile
- Requirement Analysis
Accomplishments
- Employee of the month - Won 'Employee of the month' award consecutively for 3 months for excellent performance.
- Great Work Place award - Awarded for organising team bonding events and activities every month throughout the year' 2022
- Zero Defect Rejection Award - Awarded for 100% acceptance of fixes in yr 2021
- School Topper - Won scholarship for being school topper consecutively for 3 years.
Timeline
Analyst
FNZ Technologies
05.2023 - Current
Associate I
Capgemini Engineering
04.2022 - 03.2023
Senior Analyst
Convergys
11.2020 - 04.2022
Bachelor of Science -
Amity University - Noida
07.2017 - 05.2020
Senior Secondary School - undefined
R.E.S.Sr. Sec.School - New Delhi
04.2015 - 05.2016
Matriculation - undefined
R.E.S.Sr. Sec.School - New Delhi
05.2013 - 05.2014
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