ANMOL PUNDIR

Experienced Real Estate professional with a decade of experience, specializing in Customer Relationship Management for the past seven years. Skilled in handover and post-handover processes, with a strong background in customer service. Proficient in managing office CRM teams and field sales teams, ensuring smooth coordination with senior management to maintain service excellence and adherence to protocols.

• With clear understanding and strong experience in real estate to provide complete support after sales process. Good interpersonal skills, communicates well with demanding users and manage their expectation. Client sensitivity and able to prioritize tasks on basis of business criticality. Excellent team player and Team Leader. Having experience primarily in Operations, Admin and Customer Relationship Manager(CRM) in Real-estate Industry which involves key duties and responsibilities like Sales Collection, Brokerage coordination, Registration, Loan coordination, Escalation , Possession formalities, Modification. Also Handling total back office work like Making Allotment Letters & After booking Preparation of Agreement for sale. Records keeping & filing maintaining the documents issued to the client.
• Also, Drafting, Documentation, Recovery orders & Clients follow ups. Following up for timely slab wise payments, and ensure zero dues of flat Purchasers including collection of TDS certificates from them. Prepare statements and monthly closing flats/apartments reports.

• Participating in community events and volunteering
• Traveling and exploring new cultures
• Listening to podcasts on leadership and personal growth
• Yoga and mindfulness practices for focus and well-being