Anmol Rana
Gurugram
Summary
Analytical and results driven professional with 2+ years of experience supporting US Banking and FinTech clients at FIS Global Pvt. Ltd. Skilled in structured problem solving, dispute resolution, and regulatory compliance, with proven ability to deliver actionable insights and maintain high client satisfaction. Certified in BCG Strategy Consulting (Forage) with a strong foundation in business analysis, financial modeling, and data-driven decision making.
Overview
3
3
years of professional experience
Work History
Client Contact Associate
FIS Global Pvt. Ltd.
Gurugram
12.2023 - Current
- Investigated account discrepancies and customer concerns by analyzing data, identifying issues, and providing resolutions to enhance customer satisfaction.
- Reviewed client account information and transaction requests, ensuring compliance with banking policies and regulatory requirements to mitigate risk.
- Monitored account activities, identified irregularities, and ensured timely resolution through structured investigation and reporting.
- Prioritized and managed multiple customer cases while meeting quality, productivity, and service-level targets.
- Collaborated with internal teams to resolve complex cases.
- Maintained accurate case documentation and detailed case notes, supporting audit and compliance processes to uphold operational integrity.
Education
BBA - General Management
Manipal University
JaipurSkills
- Client Relationship Management
- Customer Support Strategies
- Client Onboarding Processes
- Fraud investigation
- Regulatory Compliance
- Data Analysis
- SQL
- Advanced Excel
- Case Management
- Documentation
- Problem Solving
- Attention to Detail
- Communication Skills
Languages
- Hindi, Native
- English, C1 - Advanced
Professional Development
- BCG Strategy Consulting Certificate (Forage)
- Business Analysis Fundamentals - Microsoft
- Foundation of Leadership & Management - Minnesota State University
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Client Contact Associate
FIS Global Pvt. Ltd.
12.2023 - Current
BBA - General Management
Manipal University