Seasoned travel industry leader with 24 plus years of expertise in key account management, operations, and business development & commercial aviation.
Proven track record of:
· Cultivating long-term client partnerships: Managing key account portfolios and exceeding client expectations.
· Building high-performing teams: Motivating and leading teams to achieve success.
· Driving business growth: Successfully building and expanding businesses.
· Solving problems proactively: Finding solutions to daily operational challenges.
· Effective communication: Collaborating with clients, vendors, and colleagues at all levels.
· Awarded for organizing back-to-back two global offsite managing multi nationality travelers from 06 global locations at Engineer.AI Pvt Ltd.
· As DGM - Client Management at Yatra for business, handling a portfolio of INR 150 Cr.
· As a Executive Director of Unicorp grew the business from sole proprietorship to a Pvt Ltd company. Accelerated the business growth by 30% YOY to INR 15 Cr.
· As a Senior Manager- Client Management at Kuoni Bussiness Travel, managed a portfolio of INR 80 Cr and increased the growth by 20% YOY.
· Established the international operations for Jet Airways in North India by performing route feasibility analysis / market research.
· Strong business acumen to ensure comprehensive service delivery i.e. understand Operations, Payment functions, Technology implementation booking tool development, GST Tax process and implications.
· Ensure all relevant KPIs of the service delivery in accordance with the client's desired metrics.
· Influence relevant stakeholders & decision makers to attain win-win outcomes.