Seasoned travel industry leader with 24 plus years of expertise in key account management, travel operations, business development and commercial aviation. Proven track record of:
Building high-performing teams: Motivating and leading teams to achieve success.
Driving business growth: Successfully building and expanding businesses.
Solving problems proactively: Finding solutions to daily operational challenges.
Effective communication: Collaborating with clients, vendors, and colleagues at all levels.
Overview
25
25
years of professional experience
Work History
Sales Head - Global Initiatives
WTI Cabs India Ltd
New Delhi
07.2024 - Current
Expanded global operations for the ground transportation segment, focusing on the SEA region, UAE, and Sri Lanka.
Cultivated international vendors as associate partners in these key markets.
Initiated partnerships with travel clients in the Delhi-NCR market.
Formalized the booking process and assisted in developing the tech platform for the project.
Head - Business Transformation
MICE & More Services LLP
Gurgaon
10.2023 - 06.2024
Secured ₹2.2 Crore in new business.
Led initiatives in business process optimization and operational excellence, enhancing overall efficiency.
Automated the travel booking process.
Implemented SOPs & introduced an HR Management System.
Global Corporate Travel Manager
Engineer.AI India Pvt Ltd
05.2022 - 09.2023
Managed global travel operations, optimizing processes for enhanced efficiency and effectiveness.
Established a travel policy framework focused on cost-effectiveness and compliance.
Cultivated and maintained strong supplier relationships, securing better value.
Successfully organized two annual global offsite events, earning recognition for delivering exceptional travel experiences.
DGM- Client Management
Yatra for Business
09.2016 - 04.2022
Led major client portfolio exceeding 150 Crore in annual value, driving consistent growth and exceeding targets
Built strong relationships with key stakeholders at renowned companies like Airport Authority of India, Bharti Airtel, Whirlpool, and Kohler
Developed client-specific strategies, optimizing cost savings through regular business reviews
Mentored operations & credit control teams, streamlining processes for seamless service delivery
Increased revenue through selling ancillary products like expense management tools
Monitored portfolio, identified underperforming clients, and implemented solutions for improvement
Executive Director
Unicorp Holidays & Business Travel
01.2015 - 08.2016
Transformed Unicorp from a sole proprietorship to a Pvt Ltd company
Achieved a remarkable 30% annual growth
Leveraged strategic vendor management to optimize costs and profitability
Successfully expanded business to corporate clients, international holidays, and themed travel experiences
Senior Manager- Client Management
Kuoni Business Travel India Pvt ltd
12.2013 - 12.2014
Spearheaded business expansion, building strong relationships with key clients (UNDP, World Bank, etc.)
Managed a INR 80 crore portfolio, ensuring client satisfaction and resolving escalations effectively
Partner Consultant- Business Development
Fulcrum Push Learning Solutions
08.2012 - 11.2013
Developed revenue-generating strategies for existing businesses through detailed business plans and strategic development initiatives
Launched a new travel education brand offering professional travel courses, expanding market reach
Secured a GCC client for a SaaS-based hotel inventory solution, demonstrating sales acumen and client relationship building
Leveraged technical expertise to support the development of mobile applications, accounting packages, and CRM tools, showcasing collaborative and tech-savvy capabilities
Senior Sales Executive
Emirates Airline
07.2008 - 07.2012
Successfully accomplished the set commercial targets for the region.
Maximized marketing ROI by tailored promotional initiatives, driving optimal impact and sales results.
Executive- International Sales
Jet Airways
06.2005 - 06.2008
Managed commercial sales for international sectors, along with fare structuring and interline/SPA promotional activities
Lead the route feasibility exercise
Conducted market analysis and future international route assessment for North Indian stations
Fares Expert
Interglobe Technology
10.2003 - 05.2005
Filing of Public fare - Rules conditions for Galileo-GDS by binary coding process for US/SAM market
Quality Analyst Fares
Carlson Wagonlit Travel
06.2001 - 10.2003
Managed Corporate Fares Solutions project for Australia and Singapore clients
Customer Care Executive
R.D.M India
10.1999 - 05.2001
Served for Lufthansa Airline's Frequent Flyer Program (Miles and More) Management
Education
Post-graduation - Sales & Marketing
Symbiosis Centre for Distance Learning
Post graduation - Tourism
College of Vocational Studies
Bachelors - Tourism
College of Vocational Studies
Course - Tourism-Marketing, Travel Management, Airlines-Ticketing and Reservations
Bhartiya Vidya Bhawan
New Delhi
Professional Development Program - International Airfares & Ticketing
Kuoni Academy of Travel
Skills
Team Leadership and Collaboration
Client Satisfaction
Networking
Cost Optimization
Contract Finalization
Account Management
Negotiation
Conflict Resolution
Business Development
Up-selling and Cross selling
Technology & Process Implementation
Effective communicator with both internal & external Customer
.
Travel Business Transformation Executive
Training
Course in Tourism-Marketing, Travel Management, Airlines-Ticketing and Reservations, from Bhartiya Vidya Bhawan, New Delhi
Professional Development Program in International Airfares & Ticketing from Kuoni Academy of Travel
Attended trainings on Customer Service Excellence, JET LEAD and Advance Level on International Airfares & Operations during Jet Airways Tenure
Sales Negotiation Skills
Strategic Selling
Corporate Sales Initiative & Channel Sales
E-Commerce Sales & Marketing Applications
Cornerstones of Airline Sales & Setting Sales Targets
Country Business Plan
Managing & Developing Customers
Hobbies and Interests
Film making - Awarded at three prestigious International Short Film Festivals in 2013