Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
CustomerServiceRepresentative

Anmol Verma

Senior Language Associate
Mohali,Punjab

Summary

Dynamic Language Coach delivers listening, reading, writing and speaking skills instruction in regional and cultural subjects using modern communicative methodology. Possesses general professional proficiency in Hindi and Punjabi. Builds rapport, maintains situational awareness and communicates competently with foreign partners.

Experienced Quality Analyst with over 3 years of experience in Social Media. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

3
3
Languages
13
13
years of post-secondary education
3
3
years of professional experience

Work History

Senior Language Coach

Sharechat
Bangalore, Karnataka
10.2020 - Current
  • Used content management system to analyze user engagement and website traffic metrics.
  • Managed content distribution to online channels and social media platforms.
  • Collaborated with marketing and design teams to develop and plan site content, layout and style.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Streamlined functions by developing and implementing processes and task management ticket systems.
  • Conceptualized, planned and executed original designs for wide range of website properties.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Backed up or modified applications and related data to provide for disaster recovery.

Quality Analyst

Bytedance
Gurgaon, Haryana
04.2019 - 10.2020
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
  • Administered 40 internal surveys and tabulated results to increase visibility.
  • Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
  • Kept inspection journals and daily summary logs as required.
  • Crafted training materials and ran on-boarding sessions to train 15-20 incoming team members.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
  • Created and revised procedures, checklists and job aids to reduce error disputes by 0.5%.

Radio Jockey

Radio Punjab
Jalandhar, Punjab
01.2018 - 01.2019
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
  • Stayed up-to-date on all FCC requirements for various shows, adapting stories and plans accordingly.

Education

High School Diploma -

SRS Aims Public School
Jalandhar, Punjab
04.2004 - 05.2014

Bachelor of Arts - Journalism & Mass Communication

DAV College
Jalandhar, Punjab
04.2014 - 07.2017

Skills

    Content Creator

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Accomplishments

  • Collaborated with team of 5 in the development of Netflix Project.
  • Voice-dubbed for lead role in Movies, Cartoon & Series.
  • Punjabi Book Author- Aakhri Khwahish.
  • Wrote Jingles Lyrics for various Brands of India and Canada.
  • Event-Anchor.
  • Participated in the production of various Documentaries. Bagged 3rd prize in Stand-up comedy at Communes Media Fest.

Interests

Music Producer

Content Writing

Author

Timeline

Senior Language Coach

Sharechat
10.2020 - Current

Quality Analyst

Bytedance
04.2019 - 10.2020

Radio Jockey

Radio Punjab
01.2018 - 01.2019

Bachelor of Arts - Journalism & Mass Communication

DAV College
04.2014 - 07.2017

High School Diploma -

SRS Aims Public School
04.2004 - 05.2014

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Anmol VermaSenior Language Associate