Anmol Vig

Driving improvement initiatives that positively impact Client satisfaction & business profitability

Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability

Solving business problems through innovative & sustainable solutions

Identifying process gaps & automation opportunities

Interfacing with company leadership/clients and identifying opportunities for value

Driving effective Change Management for a stable & consistent delivery Zero surprise operations

Assisting the delivery teams in deployment of CMMI deliverables including Predictive Models

Imparting Green Belt Trainings across the organization including senior leadership and support functions

Supporting Transition from Black Belt and delivery assurance perspective and maintaining TAD

Leading a team of 7 QCER's for transactional quality function

Periodic reviews with all the stakeholders on transactional quality aspects

Conducting appraisals of all the QCER's along with RnR

Facilitating in conducting Monthly Business Reviews for the respective accounts

Process Standardization and Benchmarking

Doing detailed RCA for low satisfaction scores and fixing the loopholes basis the causes and action plans derived

Driving CAPA methodology across all the accounts

Doing IQMS audits periodically to ensure adherence to TCS quality framework

Doing random audits and spot checks to ensure 100% adherence to TCS policies

Actively involved in offshore consulting assigments

Writing Blogs and White Papers and Organizing Podcasts on quality and agile

Managing a team size of 60 including 14 doctors and 22 nurses

Client management ( Servicing 4 hospitals across India which are a part of NCG-National Cancer Grid )

To lead a team of front line Team Leaders on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement

Analyze and maintain all Client Service Level Agreements.

Responsible for expense management.

Responsible for selecting, training, developing, and managing performance of professionals.

Showcasing excellent problem solving techniques and set example for others

Making decisions and solving problems involving varied levels of complexity, ambiguity and risk

Being the reviewer of all the appraisals

Focusing on Capacity Management and Cross Trainings

Designing and Implementing the governance framework for the process

Devising and Charting out strategies for employee development

Driving Process Improvements and transformation initiatives across all 4 hospitals

Mentoring Quality Projects with statistical analysis , inference and Recommendations

Key Deliverables across the tenure

Operations Management

People Management

Training Management

Quality Management

Project Management

Human Resource Management