Anmol Suri
Credit Analyst
gurgaon
Summary
Motivated and results-driven professional dedicated to making a meaningful impact on organizational performance. Thrives in a team environment and possesses a strong passion for developing world-class products/services that satisfy customers and delight stakeholders. Committed to continuous learning to contribute to the ongoing progress and excellence of the organization.
Overview
12
12
years of professional experience
Work History
Sr.credit Analyst
American Express
Gurgaon
02.2023 - Current
- Complied with internal controls and government regulations.
- Analyzed customer data to determine level of risk involved for extending credit.
- Prioritised tasks to meet or exceed timelines and supervised multiple responsibilities at same time. Like team engagement and team reports
- Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
- Leveraged strong communication skills during negotiations with clients leading to successful deal closures in line with internal risk guidelines
- Analyze Risk on corporate accounts & make sound decisions to recover/suspend corporate cards/Accounts.
- Maintaining high level of customer satisfaction with real time resolution.
- Made recommendations and possible credit consequences in lieu of risk and charge volume and help cardmember ensure smooth functioning of corporate AmEx cards.
- Review Corporate Individual accounts for dunning-basis their market type, ageing, balance, and other factors.
Accounts Manager
Encore capital group
gurgaon
09.2013 - 02.2023
- Third party debt collections for midland credit management, a US debt collection company for its call centre operations
- Assisting consumers to solve their debts according to FDCPA (fair debt collections practices act) through calling and receiving calls from consumers
- Providing better customer service by giving solutions according to consumers situations
- Deputizing in the absence of Group manager
- Being in a collections profile providing a better customer service and best available options to consumers
- Moved to various portfolios from outbound calling to core projects of inbound calling
- Awarded with bravo awards and cash rewards for best in compliance and teamwork.
Technical support officer
Convergys India services private limited
gurgaon
07.2012 - 05.2013
- Worked as a technical support officer for everything everywhere (EE), a telecom giant in United Kingdom
- In a multi-tasking portfolio known as universal this included handset faults, billing etc in call centre operations
- Being in a universal portfolio performed multi-tasking and gave solutions for billing, handset faults, lost and stolen and customer service
- Worked as a team member at the launch of I phone 5 and new blackberry handsets in united kingdom for contracts with EE
- Understanding consumers situations and providing the best available solutions like refurbishment of handsets and billing descriptions.
Education
Intermediate (Commerce Stream) -
Montessori Cambridge school
Punjab, INDIABachelor's Of Commerce - Commerce
Guru Nanak Dev University
Amritsar 04.2009
Skills
ms-office
Credit risk review
Verbal and written communication
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Accomplishments
- Awarded as feather on the cap and bravo awards in leading team to accomplish compliance and goals
- Qualified Microsoft office workshop test from APTECH Institute, New Delhi
- Participated in various debate competitions during school and college
- Been a core member for organizing teams and groups during school and college
Activities
- Conducted sessions on new subjects related to process and assisted team in maintaining compliance and daily goals
- Worked for few international business exhibitions and volunteered for events for social awareness and in NGO’s like Literacy India.
- Planned and executed team building activities
- Assisted and Strategically planned a motorcycle road trip from Delhi to Kanyakumari for ministry of ayush, government of india
- As motorcycle enthusiast ,gave basic training to woman bikers with a renowned training institute
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Sr.credit Analyst
American Express
02.2023 - Current
Accounts Manager
Encore capital group
09.2013 - 02.2023
Technical support officer
Convergys India services private limited
07.2012 - 05.2013
Intermediate (Commerce Stream) -
Montessori Cambridge school
Bachelor's Of Commerce - Commerce
Guru Nanak Dev University