Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ann Gosvener

La Porte

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Pinnacle (Arby’s)
Portage
01.2024 - Current
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Ensured compliance with local health department regulations regarding food safety standards.

General Manager

Third Generation Management (McDonalds)
La Porte
07.2016 - 01.2024
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw product development initiatives from concept through completion stages.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.

General Manager

Bruno Ent. (Arby’s)
Laporte
09.2010 - 07.2016
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Supervised employees through planning, assignments, and direction.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Analyzed market trends to inform business decisions and strategies.

Education

High School Diploma -

Valparaiso High School
Valparaiso, IN
06-1992

Skills

  • Operational strategy
  • Budget management
  • Inventory control
  • Employee training
  • Customer service
  • Team building
  • Recruitment process
  • Sales tracking
  • Performance reporting
  • Conflict resolution
  • Safety operations
  • Business development
  • Employee scheduling

Accomplishments

  • I received outstanding general manager award two years in a row for McDonald’s
  • Lead my team in winning first place in MOCNI (Chicago Region) national drive-through challenge in 2020
  • Lead my team in winning Rock the House event for Ronald McDonald charities we got to go to Cubby bear in Chicago to a huge charity event with celebrities, owner operators and McDonald’s, corporate personnel.
  • Also received recognition and won $1000 grand prize for the most money raised in the Ronald McDonald house charities competition in 2022.
  • My store and team hosted all of the Chicagoland region, supervisors, owner operators and general managers for the new training that rolled out with the best burger for McDonald’s. We were the first to do it in our area and we were the training store.
  • my store and team also hosted multiple McTeacher nights and giving back to the community.

Certification

  • Servsafe certification

Timeline

General Manager

Pinnacle (Arby’s)
01.2024 - Current

General Manager

Third Generation Management (McDonalds)
07.2016 - 01.2024

General Manager

Bruno Ent. (Arby’s)
09.2010 - 07.2016

High School Diploma -

Valparaiso High School

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Ann Gosvener