Ann Mary Antony
Kollam
Summary
Dynamic Guest Service Agent with a proven track record at Oman Air, recognized for exceptional customer service and problem-solving skills. Expert in DCS systems and operational planning, I consistently enhance passenger experiences and streamline processes, achieving high satisfaction levels and operational efficiency. Committed to delivering excellence in every interaction.
Overview
14
14
years of professional experience
Work History
Guest Service Agent
Transom Handling
Salalah
12.2018 - 03.2025
- Coordinated check-in counter and boarding gate operations, ensuring timely service delivery and positive passenger experiences.
- Executed meet-and-assist functions, enhancing overall guest satisfaction by providing personalized assistance.
- Performed check-in, boarding, VIP, and arrival tasks following company guidelines.
- Executed boarding gate operations punctually to facilitate smooth departures.
- Managed unruly passengers, ensuring safety and maintaining a calm environment to facilitate smooth operations.
- Ensured compliance with safety and security regulations throughout all processes.
Guest Service Agent
Oman Air
Salalah
08.2014 - 12.2018
- Delivered exceptional customer service at Salalah Airport, resolving passenger issues to enhance travel experience.
- Managed meet-and-greet services for VIP passengers, providing tailored support for high-profile clientele.
- Recognized as top performer for outstanding service and support in customer relations.
- Coordinated with airline representatives to address operational demands, ensuring smooth flight schedules.
- Compiled daily reports on station activities and incidents for management review.
Guest Service Agent
Air India SATS
Thiruvanathapuram
05.2011 - 07.2014
- Assisted passengers at Trivandrum International Airport, ensuring high satisfaction levels.
- Maintained elevated customer satisfaction through dedicated service efforts.
- Recognized multiple times as best staff of the month for exceptional performance.
- Resolved operational issues rapidly, minimizing disruptions and maintaining service flow.
- Coordinated customs, immigration, and security to ensure seamless airport operations.
- Ensured efficient functioning and organization of all airport operations.
- Collaborated effectively with team members to achieve operational objectives.
- Identified and implemented process improvements, streamlining operations for enhanced service delivery.
Education
Diploma -
Aviation Hospitality & Airport Management
Kerala, IndiaBachelor of Science -
Kerala University
Kerala, IndiaSkills
- Customer service excellence
- Lost baggage handling
- Proficiency in DCS systems
- Reservation systems
- Operational planning
- Risk assessment
- Time management
- Problem solving
- Multitasking
- Team leadership
- Communication skills
- Interpersonal skills
Personal Information
- Date of Birth: 09/29/88
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- Malayalam
- Tamil
- English
Timeline
Guest Service Agent
Transom Handling
12.2018 - 03.2025
Guest Service Agent
Oman Air
08.2014 - 12.2018
Guest Service Agent
Air India SATS
05.2011 - 07.2014
Diploma -
Aviation Hospitality & Airport Management
Bachelor of Science -
Kerala University