Anna Gillock
Richmond
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
5
5
years of professional experience
Work History
Management Assistant
Enterprise Mobility
Vandalia
05.2023 - Current
- Achieved superior service outcomes by employing best practices in customer care, sales strategies, and team leadership.
- Delivered prompt and effective service focused on solutions.
- Ensured complaints were handled efficiently and with exceptional customer service.
- Delivered expert product suggestions tailored to individual needs.
- Communicated correct information concerning products, rates, and solutions.
Facility Manager Intern
Indiana University East
Richmond
08.2022 - 05.2023
- Oversaw event personnel during university athletic events.
- Developed and managed the recruitment process, sourcing candidates to fill key positions.
- Developed employee orientation and training programs for new hires.
- Partnered with team members to improve game day atmosphere for attendees.
- Prepared and maintained playing fields and basketball courts for games.
Pro Shop Attendant
Highland Lake Golf Course
Richmond
08.2020 - 08.2022
- Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
- Processed cash and credit transactions accurately.
- Streamlined operational efficiency through effective planning of tee times, merchandising, and tournament logistics.
- Supported successful tournament operations by assisting the Tournament Director with preparation, staging, scoreboards, and regulating tournament format and rules.
- Maintained a professional appearance in the Pro Shop through well-organized displays.
Education
Bachelor of Science - Business Administration
Indiana University East
Richmond, IN05-2023
Skills
- Flexible and adaptable
- Organization and time management
- Analytical and critical thinking
- Friendly, positive attitude
- Customer service
- Verbal communication
- Written communication
Timeline
Management Assistant
Enterprise Mobility
05.2023 - Current
Facility Manager Intern
Indiana University East
08.2022 - 05.2023
Pro Shop Attendant
Highland Lake Golf Course
08.2020 - 08.2022
Bachelor of Science - Business Administration
Indiana University East