Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Kelsey

Eaton

Summary

Dynamic property manager with a proven track record at Village Promenade and University Estates, enhancing tenant satisfaction through effective communication and strategic marketing initiatives. Skilled in financial management and relationship building. I successfully increased occupancy rates and streamlined operations, fostering a thriving community while maintaining budgetary constraints and optimizing revenue generation.

Overview

20
20
years of professional experience

Work History

Owner

Natural Bliss Elderberry
10.2019 - Current
  • Manage day-to-day business operations.
  • Develop and maintain strong relationships with customers, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks are completed accurately and efficiently.
  • Effectively market my products in person, online, and through social media platforms.
  • Maintain my website and fulfill orders promptly.
  • Keep track of inventory and re-stock items as needed.
  • Increase customer satisfaction by implementing efficient business processes and providing exceptional service with one of a kind organic products.
  • I offer immune boosting supplements that also offer a lot of other health benefits. I make capsules, syrups, gummies, jams, teas, honey stirrers. I also offer easy pour lids, tea infusers, and mugs with lids and spoons.
  • Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Property Manager

Village Promenade
11.2013 - 06.2015
  • Managed and trained 14+ employees.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Worked closely with property owners and management company.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Oversaw property maintenance, communicating with tenents, managing finances, marketing available units, and ensuring legal compliance.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant. Created a budget plan for the property and stayed within budget.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
  • Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Trained property staff. Conducted the hiring and firing of employees. .Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Property Manager

University Estates
05.2005 - 11.2013
  • Managed and trained 15+ employees.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Worked closely with property owners.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Oversaw property maintenance, communicating with tenents, managing finances, marketing available units, and ensuring legal compliance.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant. Created a budget plan for the property and stayed within budget.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
  • Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Trained property staff. Conducted the hiring and firing of employees. .Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Education

High School Diploma -

Ball State University
Muncie, IN

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Operations management
  • Business management
  • Business planning
  • Strategic planning
  • Staff management
  • Marketing
  • Team oversight
  • Financial management
  • Customer service
  • Decision-making
  • Attention to detail
  • Teamwork and collaboration
  • Team leadership
  • Goal setting
  • Employee scheduling
  • Employee relations
  • Budget control
  • Business development
  • Business launch
  • Employee development
  • Administrative oversight
  • Financial planning
  • Sales management
  • Cost reduction
  • Budget development
  • Human resource management
  • Market trend awareness
  • Strategic project planning
  • Marketing tactics
  • Profit and loss analysis
  • Cash flow optimization
  • Hiring and staffing

Timeline

Owner

Natural Bliss Elderberry
10.2019 - Current

Property Manager

Village Promenade
11.2013 - 06.2015

Property Manager

University Estates
05.2005 - 11.2013

High School Diploma -

Ball State University

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Anna Kelsey