ANNA KOORAN JOHNSON
Ernakulam
Summary
Dynamic professional with a proven track record at EVM NISSAN / SKODA, excelling in recruitment coordination and staff development. Adept at enhancing customer relations and streamlining operations, I leverage strong analytical reasoning and interpersonal communication skills to drive team success and improve performance in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Assistant Floor Manager and administration Officer
MAHARANI RESTAURANT
Preston
09.2020 - 07.2024
- Cultivated and maintained high-end customer relationships to enhance retention rates.
- Monitored, documented, and analysed weekly status reports for performance insights.
- Analyzed and improved sales and operations processes within the institution.
- Managed client and personnel databases to ensure data integrity and accessibility.
- Provided training for new employees to accelerate onboarding and productivity.
- Organized staff rota and monitored attendance records.
- Facilitated communication between kitchen and front-of-house staff.
- Performed cash handling duties including reconciliation of tills.
Customer Assistant (Part time)
SPAR
Preston
04.2020 - 02.2023
- Maintained strong customer relationships.
- Oversaw training of new team members and mentored each to promote productivity, accuracy, and friendly service.
- Actively analyzed and understood bottlenecks and rectified problems for better results in the work system.
- Cash and till management.
Assistant Human Resources Manager
EVM NISSAN / SKODA
Kerala
09.2013 - 12.2019
- Evaluated systems with Operations team to identify bottlenecks and streamline workflows.
- Facilitated training sessions to ensure staff development and regulatory compliance.
- Coordinated performance appraisal processes for effective employee contribution assessments.
- Analyzed labor market conditions to establish competitive salary ranges.
- Managed recruitment processes by screening resumes and conducting interviews efficiently.
- Oversaw hiring, training, and professional development of all staff members.
- Administered payroll and benefits management while maintaining accurate HR documentation.
- Scheduled meetings with employees to address concerns and grievances.
- Supported employee onboarding and orientation to ensure smooth integration.
- Maintained compliance with labor laws and company regulations consistently.
- Coordinated performance appraisal processes to evaluate employee contributions.
- Employee database management.
- Insurance and employee benefits management.
- Tracking attendence patterns of employees
Education
Master of Business Administration -
University Of Central Lancashire
Preston, United Kingdom02-2022
Bachelor of Business Administration -
Amity Global Business School
Kerala, India01.2013
Higher Secondary
Holy Ghost Convent Higher Secondary School
Kerala03-2009
Central Board of Secondary Education -
Jyothi Nivas Public School
Kerala, India05-2007
Skills
- Communication improvements
- High-pressure environments
- Relationship building
- Quality Control
- Customer relations
- Training and mentoring
- Staff supervision
- Attention to Detail
- Decision Making
- MS Office
- Analytical reasoning
- Logical reasoning
- Interpersonal Communication
- Self-Motivated
- Database management
- Recruitment management
- Payroll administration
- Time management
Languages
Malayalam
Beginner
A1
English
Beginner
A1
Tamil
Beginner
A1
References
Akhil Mohan k
HR Head - EVM Group
9995481204
Timeline
Assistant Floor Manager and administration Officer
MAHARANI RESTAURANT
09.2020 - 07.2024
Customer Assistant (Part time)
SPAR
04.2020 - 02.2023
Assistant Human Resources Manager
EVM NISSAN / SKODA
09.2013 - 12.2019
Master of Business Administration -
University Of Central Lancashire
Bachelor of Business Administration -
Amity Global Business School
Higher Secondary
Holy Ghost Convent Higher Secondary School
Central Board of Secondary Education -
Jyothi Nivas Public School