Anna Martin
Business Analyst – Employee Experience
Bengaluru,KA
Summary
Analyst with 2+ years of experience in a global IT operations environment. Developed strong analytical and communication skills through real-world problem-solving and pattern recognition.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Business Analyst – Employee Experience
Schneider Electric
09.2023 - Current
- Developed a strong analytical mindset by identifying recurring issues, tracking patterns in support tickets, and thinking through root causes.
- Learned to communicate complex technical issues clearly to both technical and non-technical stakeholders.
- Built a customer-first approach by deeply understanding user pain points and translating them into actionable insights.
- Gained hands-on experience with tools like Excel and ticketing systems (e.g., ServiceNow) to extract and analyze operational data.
- Cultivated structured thinking and problem-solving under pressure, working across teams to resolve real-time operational challenges.
- Developed curiosity about systems, data flows, and the business impact of technology issues—sparking a deeper interest in data analytics.
Education
Computer Application Maths & Statistics
Sacred Heart College
Kochi, Kerala03-2023
Skills
Business process improvement
Data and Statistical analysis
Process optimization
Stakeholder Management
Root Cause Analysis
SQL, Tableau, Excel expertise
R and Python Programming
Strategic thinking
Clear communication
Analytical tool implementation
Requirements analysis
Problem-solving abilities
Certification
Google Data Analytics Professional Certificate
Accomplishments
College Topper – B.Sc. Computer Science, Mathematics & Statistics (2020–2023)
NSS Leader – Led outreach programs and volunteer activities to promote social responsibility.
Timeline
Google Data Analytics Professional Certificate
09-2024
Excel Essentials for Data Analytics
05-2024
Business Analyst – Employee Experience
Schneider Electric
09.2023 - Current
Programming Fundamentals
10-2020
Programming for Everybody (Getting Started with Python)
10-2020
Python Data Structure
10-2020
Computer Application Maths & Statistics
Sacred Heart College
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