ANNA SEBASTIAN

IDUKKI

Summary

Motivated and compassionate individual with a solid background in Family and Community Science and a Certificate 3 in Individual Support. Adept at delivering exceptional customer service, fostering positive guest interactions, and managing diverse responsibilities. Known for strong communication skills, adaptability, and a collaborative approach, with proven experience in providing empathetic care and support. Seeking to leverage these skills and experiences in pursuing a Diploma in Hospitality, with a commitment to contributing to a dynamic and guest-focused environment.

Work History

Palliative Care Volunteer

Peace Mission Centre,Kariyad

Angamaly

09.2023 - 12.2023

Provided compassionate care to terminally ill patients, ensuring their comfort and dignity.
Coordinated with healthcare professionals to manage pain relief and other treatments.
Supported families by offering emotional support and clear communication regarding patient conditions.

Education

GeSS Education/TESS

Australia

05-2024

Higher Secondary Education

G.H.S.S

Thoprankudy,

03-2019

Secondary Education

Gandhiji English Medium Government High School

Santigram

03-2017

Bachelor of Science -

Morning Star Home Science College

Skills

Exceptional Customer Service: Proven ability to deliver high-quality service and create positive experiences for clients and guests
Effective Communication: Strong interpersonal skills, capable of clearly conveying information and addressing guest inquiries and concerns
Team Collaboration: Experience working collaboratively with diverse teams to achieve shared goals and ensure efficient operations

Adaptability: Quick to learn and adapt to new environments, roles, and responsibilities in a fast-paced industry
Organizational Skills: Ability to manage multiple tasks and prioritize responsibilities to ensure smooth and efficient service delivery
Problem-Solving: Skilled at identifying issues and implementing solutions promptly to enhance guest satisfaction and resolve challenges

Languages

Malayalam

First Language

English

Intermediate (B1)

Timeline