Annabell Fernandes

• Led Dynamic Workforce Card Email team from September 2024
• Conducted interviews for Dynamic process
• Honored with Team award for Q1 and Q2 2025

• Led 2 teams in ITL role for Retail Research.

Projects taken in the role -

• Path to green project
• Invalid transfer project
• Procedure alignment project
• Conducted training for new specialists
• LEAP Graduate with 4.60 score
• Recognized with the innovation award

• Retail Research is a department where we research & partner with other departments for resolution & relay them to the customer
• Been an SME and been scoring a strong on yearly performance for the past 3 years

• FEVA is a department servicing accounts at risk for VIP customers and escalation calls
• Good Balance in exceptional customer service and Risk analysis skills

• Approving or declining charges based on risk level for credit cards
• Securing accounts that have a high risk level and ensuring customer data is protected at all times.