Annalea Collaco

• Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
• Established team priorities, maintained schedules and monitored performance.
• Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
• Trained new employees on CRM usage, fostering a culture of data-driven decision-making within the company.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

· Strengthened interdepartmental collaboration by facilitating regular meetings among key stakeholders throughout the organization.

· Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care

· Led successful fundraising efforts that secured resources necessary for expansion projects.

· Increased staff retention by promoting professional development opportunities and creating a supportive work environment.

· Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.

· Developed and implemented comprehensive emergency preparedness plans, ensuring readiness for potential crises situations at all times.

• Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
• Managed conflict resolution by mediating disputes between employees, fostering a positive work environment.
• Organized team-building events and activities to foster collaboration, increase morale, and improve overall productivity among staff members.
• Conducted performance reviews and provided feedback to managers on employee performance.