ANNAMALAI Tharman
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
21
21
years of professional experience
Work History
Floor Manager
The morning star
Belfast, Northern ireland
05.2025 - Current
- Managed daily floor operations to ensure smooth customer service.
- Trained and supervised staff on store policies and procedures.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Monitored cleanliness and organization of the sales floor area.
- Communicated effectively with team members to foster collaboration.
- Maintained a safe, clean and organized floor environment.
Restaurant Manager
Crispy dosa
Watford,London
01.2023 - 04.2025
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created new menu items based on customer feedback and industry trends.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Senior captain bar incharge
Madras House
Chennai
09.2019 - 01.2023
- Provided guidance to junior stewards on general stewardship duties.
- Monitored stock levels and adjusted orders accordingly to meet customer demand.
- Performed daily cleaning of kitchen equipment and surfaces, ensuring compliance with health and safety regulations.
- Created detailed reports outlining any maintenance issues or repairs needed in the kitchen area.
- Collaborated with kitchen and dining staff to ensure smooth operation during service hours.
- Coordinated with vendors and suppliers for timely delivery of cleaning and kitchen supplies.
- Personally welcomed guests and helped find most suitable offerings through effective questioning.
Manager
Public house
Chennai
12.2015 - 09.2019
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Restaurant Manager
Chef's Paradise
Chennai
12.2011 - 11.2015
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created new menu items based on customer feedback and industry trends.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Developed strategies for improved operational efficiency and customer satisfaction.
Restaurant Supervisor
Hotel Raj Residency
Chennai
07.2006 - 10.2011
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Resolved conflicts among employees in an effective manner.
- Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Trained new employees on restaurant policies and procedures.
Steward
Hotel Green Park
Chennai
10.2005 - 06.2006
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Steward
Savera
Chennai
06.2004 - 09.2005
- Distributed food to service staff for prompt delivery to customers.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
Education
Diploma in Hotel Management -
SRM Institute of Hotel Management
01.2004
Skills
- Steward
- Banquets & Restaurant In charge
- Restaurant operations management
- Staff Management
- Customer Engagement
- Resource Allocation
- Responsible bar sales & costing
- In charge of two restaurants for revenue
- Taking care of restaurant food & in-room dining
- Attending guest table food service
Accomplishments
- Best Employee of the month Award
- Best Employee of the year Award
- Letter of Appreciation
Personal Information
- Father's Name: Tharman
- Date of Birth: 05/28/83
- Nationality: Indian
- Marital Status: Married
Languages
Tamil & English
References
- Mr. Celestine Arokya Doss, Founder & Principal of Global IHM, Chennai
- Mr. Nithyananda Prabhu, Managing Director, Chef's Paradise, Chennai
Training
- Hotel Beverly- 4 months
- Royal Southern (SRM) - 1 month
Timeline
Floor Manager
The morning star
05.2025 - Current
Restaurant Manager
Crispy dosa
01.2023 - 04.2025
Senior captain bar incharge
Madras House
09.2019 - 01.2023
Manager
Public house
12.2015 - 09.2019
Restaurant Manager
Chef's Paradise
12.2011 - 11.2015
Restaurant Supervisor
Hotel Raj Residency
07.2006 - 10.2011
Steward
Hotel Green Park
10.2005 - 06.2006
Steward
Savera
06.2004 - 09.2005
Diploma in Hotel Management -
SRM Institute of Hotel Management
Similar Profiles
Lindell HutchinsLindell Hutchins
Marketing Manager at The Morning StarMarketing Manager at The Morning Star
Heaven BishopHeaven Bishop
Assistant Toddler Teacher at Morning Star Child CareAssistant Toddler Teacher at Morning Star Child Care
Annette BartelsAnnette Bartels
Executive Director at Morning Star Home Health CareExecutive Director at Morning Star Home Health Care
Ryan SmithRyan Smith
Floor Manager at Northside TavernFloor Manager at Northside Tavern
SHAIK AZHER SALMANSHAIK AZHER SALMAN
Floor Manager at RENOVA HOSPITALFloor Manager at RENOVA HOSPITAL