ANNA MARIA CHALIL JOHN
Bengaluru,KA
Overview
7
7
years of professional experience
Work History
SQRC Specialist II - G&SS GFPS Risk Investigator
Uber Technologies India Pvt Ltd
04.2022 - Current
- Managed appeals from driver partners and maintaining compliance
- Developed Standard Operating Procedures (SOP) for process improvements and operational tools
- Conducted precision checks on tools like Asgard, Enforcer, Monalisa, USIMS, PAN Query, UFace, VDD, and BGC Compliance Tool
- Provided insights for tool improvements and supported campaign actions
- Managed high stake fraud escalations from unions and organizations
- Trained new recruits.
Safety Investigation Specialist I
Uber Technologies India Pvt Ltd
12.2020 - 03.2022
- Managed high-volume inbound and outbound calls, ensuring adherence to SLAs
- Mitigated safety incidents through strategic SOP adherence.
- Leveraged tools like Bliss, JIRA, and PureCloud for optimal performance.
- Mentored and developed new recruits, ensuring seamless integration into the team.
- Conducted detailed ticket audits and provided constructive feedback for performance enhancement.
Duty Doctor
Altius Hospital, Bangalore
05.2017 - 11.2018
- Conducted consultations for night walk-in patients
- Assisted in various surgical procedures
- Provided pre-op and post-op care to ensure patient safety and recovery.
Education
Bachelors in Homoeopathic Medicine and Surgery (BHMS) -
RAJIV GANDHI UNIVERSITY OF HEALTH SCIENCES, BANGALORE
Skills
- Project Management: Experience in managing and supporting regional and site-level projects
- Communication: Ability to effectively communicate and collaborate with team members and stakeholders, producing clear and concise reports and presentations
- Planning & Organizing: Skilled in planning, organizing tasks, managing timelines, and ensuring timely completion of deliverables
- Problem Solving: Proficient in root cause analysis and generating actionable insights to address issues
- Technical Proficiency: Familiar with Google Suite, JIRA
- Mentorship: Experience in mentoring new recruits and supporting their professional development
Languages
English
Malayalam
Kannada
Project Highlights
- Precision Check Enhancement Initiative: Developed a comprehensive SOP document to improve the precision check process for tools like Asgard and Enforcer, enhancing operational accuracy and compliance.
- Driver Partner Fraud Mitigation Campaign: Addressed documentation fraud through targeted campaigns, ensuring the integrity of the driver partner onboarding process and reducing high-risk fraud cases.
- Mentorship Program Development: Implemented an extended nesting program for new recruits, providing tailored mentorship and support to improve performance and ensure a smooth transition into the team.
Personal Declaration
I hereby declare that the information and facts provided above are accurate and truthful to the best of my knowledge.
Hyderabad
Anna Maria
08/07/2023
Timeline
SQRC Specialist II - G&SS GFPS Risk Investigator
Uber Technologies India Pvt Ltd
04.2022 - Current
Safety Investigation Specialist I
Uber Technologies India Pvt Ltd
12.2020 - 03.2022
Duty Doctor
Altius Hospital, Bangalore
05.2017 - 11.2018
Bachelors in Homoeopathic Medicine and Surgery (BHMS) -
RAJIV GANDHI UNIVERSITY OF HEALTH SCIENCES, BANGALORE
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