Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Maria Michael

Freelancer
Chennai

Summary

Dynamic professional seeking a position that leverages strong organizational skills, a solid educational background, and a proven ability to collaborate effectively with diverse teams. Demonstrated experience in project management, client communication, and creative problem-solving drives the delivery of high-quality results across multiple industries. A versatile skill set encompasses effective freelancing strategies, ensuring timely project completion and exceptional client satisfaction. Committed to fostering positive relationships and achieving organizational goals through innovative solutions and dedicated teamwork.

Overview

16
16
years of professional experience
1
1
Certification
2
2
Languages

Work History

Freelancer

SPI Global Technologies
03.2023 - 07.2025
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
  • Strengthened client relationships with consistent communication and timely project updates.
  • Started as a financial analyst by identifying the relevant information from the financial reports, such as 10-K, Annual Report, Quarterly Report, etc., and updating the same.
  • Later, I moved into the Quality Control team and started to check the investment profiles that were updated, ensuring they were captured correctly from financial reports and also up to the required standards.


Customer Service Officer

CAMS (Computer Age Management Services Pvt Ltd)
09.2017 - 12.2018
  • Handling the back end work for ICICI Prudential Mutual Fund AMC.
  • Handling email queries of customers both on behalf of CAMS as well as ICICI Prudential Mutual Fund AMC.
  • Update client information in case of any discrepancies found in the data entered.
  • Provide solutions relating to their investment both financial and non-financial.
  • Job Profile

Tele-researcher

Merit Software Solutions Pvt Ltd
09.2013 - 08.2016
  • Handled both calling and data entry.
  • Used the search engines to source information on Marketing contacts for the given projects.
  • Handled the verification for the web researched information and made the data entry on the same.
  • Sourced contacts for the fields in Marketing, Advertising and Top Level Management for the companies that need Marketing and Advertising to be done for their newly launched products, companies such as Pepsi, Cadbury etc...
  • Also contacted the Marketing and Advertising agencies to make sure the details that we hold were correct on the Database called - ALF Insight and BRAD Insight, which is an online data provider.
  • Job Profile

Quality Team Leader

Pegasus Infotech Pvt Ltd
03.2013 - 08.2013
  • Training the new agents and having a track on their performance.
  • Audited the voice files for the sales generated.
  • Handle the verification for the sales made.
  • Handle the performance report and update the agents about their performance.
  • Job Profile

Junior Quality Analyst

Infotronics Communications Pvt Ltd
10.2012 - 02.2013
  • Audited the voice files for the sales generated.
  • Prepared feedback with regards to the quality level maintained by the agents.
  • Handle the performance report and update the agents about their performance.
  • Job Profile

Brand Ambassador

Helios Outsourcing Pvt Ltd
08.2010 - 08.2012
  • Handling live transfer for verifications.
  • Outbound calls.
  • As an additional responsibility handled inbound calls and outbound calls for Youbidlocal a Canadian process involving auction sales.
  • As an additional responsibility I went to conduct training for an Associate center in Kolkata.
  • Handle training for the insulation process as well as for the quality team.
  • Audited the voice files for the sales generated.
  • Prepared feedback with regards to the quality level maintained by the agents.
  • As an additional responsibility handled recruitment in the HR dept.
  • Short listed companies for outsourcing the business in BD Dept.
  • Job Profile
  • Calling Experience
  • Training Experience
  • Quality Experience
  • HR Experience

Accountant

Lucent Process
04.2009 - 07.2009
  • Handled petty cash maintained the day to day accounts.
  • Maintained the staff attendance and worked on their salaries.
  • Maintained the filling of sales and purchase orders.
  • Handled all the buyers and seller queries.
  • Job Profile

Education

Bachelor of Commerce -

Stella Maris College
01.2009

H.S.C - undefined

St. Aloysius AIHS School
01.2006

S.S.L.C - undefined

St. Joseph's AIH School
01.2004

Skills

  • Operating Systems: Windows 98/XP/VISTA/07/10
  • Packages: Ms Office 2000/2003
  • DBMS: Ms Access

    • Customer support

    Search engine optimization

    Attention to detail

    Teamwork and collaboration

    Multitasking

    Excellent communication

    Adaptability

    Written communication

    Team collaboration

    Quality assurance

Certification

NISM 2 B certified.

Timeline

Freelancer

SPI Global Technologies
03.2023 - 07.2025

Customer Service Officer

CAMS (Computer Age Management Services Pvt Ltd)
09.2017 - 12.2018

Tele-researcher

Merit Software Solutions Pvt Ltd
09.2013 - 08.2016

Quality Team Leader

Pegasus Infotech Pvt Ltd
03.2013 - 08.2013

Junior Quality Analyst

Infotronics Communications Pvt Ltd
10.2012 - 02.2013

Brand Ambassador

Helios Outsourcing Pvt Ltd
08.2010 - 08.2012

Accountant

Lucent Process
04.2009 - 07.2009

H.S.C - undefined

St. Aloysius AIHS School

S.S.L.C - undefined

St. Joseph's AIH School

Bachelor of Commerce -

Stella Maris College

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