Annapurani E
Chennai
Summary
Organized and efficient Administration Representative known for productivity and ability to complete tasks efficiently. Specialize in data management, customer service, and process improvement. Excel in time management, communication, and problem-solving to enhance office operations and support team objectives. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate, Fund Administration Representative
BNY International Operations India Private Limited
Chennai
04.2024 - Current
- Served as a lead for the day-to-day operations of a small-to-medium-sized fund administration support team, providing work direction and technical assistance on complex matters.
- Served as the primary point of contact for clients and assisted in communicating needs and issues internally with operating areas and externally with clients.
- Participate in processing updates to client accounts and company records to ensure they are managed correctly and in a timely manner.
- Provides support to business and technology managers, and handles complex client inquiries and requests.
- Identified, investigated, and resolved escalated or complex problems in client accounts or company records.
- Trained staff in technical tools and skills, as well as specific internal or external client support activities, to maximize their contribution to the team, and ensured compliance with company policies and industry regulations.
- Responsible for allocating and checking the work of other team members.
- Supported for the achievement of team objectives.
Intermediate Representative, Client Processing
BNY International Operations India Private Limited
Chennai
03.2023 - 04.2024
- To help plan and orchestrate the execution of the work, and build a cohesive team. Provided inspiration, coaching, and feedback to team members, and reported back on progress to team leaders.
- Performed routine and non-routine client service and transactional support functions.
- Interact with other teams to ensure timely delivery of service or resolution of issues.
- Followed established procedures, answered inquiries, and resolved problems or issues.
- Oversight and reconciliation of accounts.
- Integrated area knowledge, with an understanding of industry standards and practices, to provide solutions to internal and external clients.
- Escalated unresolved issues to appropriate departments for further investigation.
Representative, Client Processing
BNY International Operations India Private Limited
Chennai
07.2020 - 03.2023
- Responding to client queries via email, written inquiry, or web chat is an efficient and professional manner.
- Dealing with escalations in the form of email queries, which are received either from the client or internally, to ensure they are acted upon in a timely manner.
- Prepare and check reporting to clients and investors through the appropriate and dedicated TA platform.
- Reviewing team procedures as they come up for review.
Education
MBA - Finance And Operations
University of Madras
Chennai, India04-2018
Skills
- Preparing reports
- Adaptability and flexibility
- Result interpretation
- Data collection and analysis
- New hire training
- Relationship building
Accomplishments
- I got 1st prize in Business Quiz competition in Intra college Symposium.
- I got prize in Mathematical Quiz competition in District level.
Certification
- Completed certification course in Tally ERP9
Affiliations
Intrested in Terrace Gardening
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Timeline
Associate, Fund Administration Representative
BNY International Operations India Private Limited
04.2024 - Current
Intermediate Representative, Client Processing
BNY International Operations India Private Limited
03.2023 - 04.2024
Representative, Client Processing
BNY International Operations India Private Limited
07.2020 - 03.2023
- Completed certification course in Tally ERP9
MBA - Finance And Operations
University of Madras
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