Summary
Overview
Work History
Education
Skills
Projects
Hobbies and Interests
Disclaimer
Timeline
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Annapurna Myakala

Hyderabad,Telangana

Summary

With a background in tackling complex challenges and driven by an analytical mindset, a dedicated professional committed to achieving demanding development objectives within tight schedules. Have a focus on producing impeccable customer satisfaction by consistently striving to deliver high-quality results. Problem-solving abilities and determination enable to excel in fast-paced environments, ensuring efficient and effective project completion.

Overview

2025
2025
years of professional experience

Work History

Sr Implementation Engineer

Snovaspace
11.2022 - Current
  • Lead end-to-end implementation of onboarding, ensuring timely and successful delivery of software solutions
  • Serve as the primary point of contact for clients, managing expectations and fostering strong relationships
  • Provide advanced technical guidance and troubleshoot complex issues during the implementation process
  • Collaborate with clients to design tailored solutions that meet their specific business requirements
  • Develop detailed technical specifications and implementation plans
  • Mentor and guide junior implementation engineers, promoting a collaborative team environment
  • Execute thorough testing and validation of solutions to ensure quality and reliability
  • Identify opportunities for process improvements and contribute to the development of best practices

Product Support Specialist

Callidus Cloud (An SAP Company)
06.2017 - 11.2022
  • Identifying Customer Needs and providing solutions
  • Troubleshoot issues to identify the root cause
  • Provide appropriate solutions to customers
  • Escalate the bugs to the product team
  • Working on multiple integrations like SSO (Single Sign On), BambooHR, ADP, Salesforce etc.
  • Enhance Customer Satisfaction

Team Manager - Mapping Operations

Cognizant Technology Solutions (Client: Google)
01.2016 - 05.2017
  • Worked as a Team Manager handling a team of 30 who were my direct reportees, ensuring that the performance of the team not only meets the targets but exceeds by reaching them even before the stipulated time frames
  • Successfully achieved targets as an individual when started off the career at an entry level, hence making a mark for self and the team as well
  • Was also a Functional Lead for Global Projects for Google Maps which involves interaction with the clients which demands effective communication with the internal as well as external stake holders
  • Always took initiative by showing interest in working and understanding the different projects and customizing self to understand the process involved in various workflows
  • Always took initiative in training and motivating the team to perform ensuring the performance of the individuals as the team performs based on the individual performance by monitoring the people closely to understand the training requirements
  • Worked on multiple projects always handled them efficiently by monitoring the requirements and by analyzing the performance of the team members by assigning the right job to the right person
  • Have been very good managing the head count as a functional lead as it is expected to deliver at the level client expects.

Team Manager - Mapping Operations

Serco BPO Pvt. Ltd (Client: Google)
11.2011 - 01.2016
  • Worked as a Team Manager and handled a team of 15, ensuring that the performance of the team not only meets the targets but exceeds by reaching them even before the stipulated time frames
  • Successfully achieved targets as an individual when started off the career at an entry level, hence making a mark for self and the team as well
  • Also a Functional Lead for Global Projects for Google Maps which involves interaction with the clients which demands effective communication with the internal as well as external stake holders
  • Always took initiative by showing interest in working and understanding the different projects and customizing self to understand the process involved in various workflows
  • Achieved position of team lead on promotion as I have attained lateral knowledge of various workflows and being part of various projects
  • Always took initiative in training and motivating the team to perform ensuring the performance of the individuals as the team performs based on the individual performance by monitoring the people closely to understand the training requirements
  • Worked on multiple projects always handled them efficiently by monitoring the requirements and by analyzing the performance of the team members by assigning the right job to the right person
  • Have been very good managing the head count as a functional lead as it is expected to deliver at the level client expects.

Customer Service Executive - UK Inbound Customer Telephonic Services

HSBC Electronic Data Processing Pvt. Ltd.
  • Providing service through phone interactions with customers, focusing on resolving their requests with an efficient, accurate, professional and courteous manner to create customer loyalty
  • Generating relationships that lead to sales through conversations with card members, incorporating needs analysis, building rapport, offering advice and overcoming objections
  • Responsible for meeting targets for efficiency, quality and effectiveness
  • Understanding updates on procedural changes and compliance
  • Achieving customer service in every contact.

Education

Master of Business Administration - HR & Marketing

Osmania University
Hyderabad
06-2010

Bachelor of Science - Biotechnology & Microbiology

Kasturba Gandhi College
Hyderabad
06-2008

Skills

  • Customer Onboarding
  • Analytical and Problem-Solving Skills
  • Analyzing Requirements
  • Project Management and Collaboration Skills
  • Product Setup and Configuration
  • Customer-Focused Skills
  • Soft Skills

Projects

Competency Mapping, AIR INDIA, This study was done to know the level of skill identification in the organization, to know whether there exists a competency based training schemes. The study is conducted to identify the level of Competency Mapping and suggestions are made for the conversion of the negative factors into positive factors.

Hobbies and Interests

  • Sports
  • Animal Volunteer

Disclaimer

I do hereby declare that the particulars of information and facts stated here in the above are true and complete to the best of my knowledge and belief.

Timeline

Sr Implementation Engineer

Snovaspace
11.2022 - Current

Product Support Specialist

Callidus Cloud (An SAP Company)
06.2017 - 11.2022

Team Manager - Mapping Operations

Cognizant Technology Solutions (Client: Google)
01.2016 - 05.2017

Team Manager - Mapping Operations

Serco BPO Pvt. Ltd (Client: Google)
11.2011 - 01.2016

Customer Service Executive - UK Inbound Customer Telephonic Services

HSBC Electronic Data Processing Pvt. Ltd.

Master of Business Administration - HR & Marketing

Osmania University

Bachelor of Science - Biotechnology & Microbiology

Kasturba Gandhi College

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Annapurna Myakala