ANNAPURNA NAVAGEKAR
BANGALORE
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strategic sales and marketing leader with five-plus years' experience in cultivating key partnerships and facilitating staff, client, and customer education to boost profits. Seeking to leverage strong interpersonal skills and background to take the next career step with a respected organization that rewards talent, vision, and results. Proficient in developing innovative strategies to champion business solutions, increase audience engagement, and achieve profitability objectives. Proven leader in guiding teams to success and driving organizational goals.
Overview
7
7
years of professional experience
Work History
Admission Counselor- Study Abroad
UpGrad Abroad
05.2024 - Current
- Managed the complete application process for students applying to universities abroad, including NEU, Drexel, Yeshiva, IUBH, and ISM
- Provided expert guidance on application requirements, deadlines, and document preparation, including academic transcripts, letters of recommendation, and personal statements
- Acted as the primary point of contact for student queries, ensuring accurate and timely submission of application materials
- Coordinated with university admission offices to address and resolve any issues or concerns during the application process
- Maintained secure and organized student data, monitored application statuses, and provided regular updates to students
- Developed and implemented strategies to streamline application workflows and improve overall process efficiency
- Ensured compliance with institutional policies and international education regulations
- Prepared detailed reports on application trends, acceptance rates, and student feedback
- Organized informational sessions and workshops to educate and prepare prospective students for studying abroad
- Build and maintain strong relationships with key customer stakeholders
- Coordinate with external agencies for document verification and authentication, if needed.
Program Manager
Geeklurn
09.2021 - 07.2023
- Develop and implement comprehensive customer success strategies to improve customer satisfaction and retention
- Work closely with the sales, marketing, and product teams to align customer success
- Oversee the customer onboarding process to ensure a smooth transition and quick adoption of our products
- Develop and deliver training programs to educate customers on product features and best practices
- Create and maintain customer success resources, such as user guides, tutorials, and FAQs
- Collect and analyze customer feedback to identify areas for improvement and inform product development.
Admission Counselor – Study Abroad
Upgrad Abroad
01.2021 - 09.2021
- Oversaw the entire admission process from initial inquiry to enrollment, ensuring a seamless and efficient experience for prospective students
- Reviewed and processed student applications, evaluated academic transcripts and other materials to assess eligibility, and coordinated admission interviews
- Ensure compliance with specific requirements, including academic transcripts, letters of recommendation, and personal statements
- Provide expert advice on program choices, application requirements, and deadlines
- Assist students with document preparation and ensure adherence to German visa regulations
- Serve as the primary liaison between students and universities, addressing application-related issues and queries
- Develop and implement streamlined application processes to enhance efficiency
- Ensure adherence to German educational regulations and visa requirements
- Oversee verification of all submitted documents for accuracy and authenticity
- Offer ongoing support throughout the application process and pre-departure preparation
- Address student concerns during transition and adjustment to studying in Germany
- Build and maintain relationships with IUBH, ISM, and other relevant institutions
- Attend seminars and workshops to stay informed about changes and updates
- Develop and execute strategies to promote overseas education opportunities.
Admission Manager – Study Abroad
Ryan Internation School
10.2019 - 12.2020
- Reviewed and processed student applications, evaluated academic transcripts and other materials to assess eligibility, and coordinated admission interviews
- Maintained accurate records of applicant status and communications in the CRM system; analyzed application data to identify trends and provide insights
- Developed and implemented strategies to improve customer satisfaction and retention by ensuring students achieved their educational goals and had a positive experience throughout the admission process
- Worked closely with the marketing team on recruitment campaigns, collaborated with academic departments on program updates, and assisted the financial aid office with scholarship information
- Represented the university at education fairs and recruitment events; planned and executed on-campus and virtual outreach activities
- Conducted sales operations to promote university programs, achieving monthly and quarterly enrollment targets
- Managed customer support to address and resolve any issues or concerns related to the admission process
- Coordinated with internal and external stakeholders to ensure alignment and smooth execution of admission strategies
- Planned and organized events to engage prospective students, such as campus tours, open houses, and information sessions.
Student Support and Admission Officer
Aakash Educational Services Ltd
01.2018 - 10.2019
- Counseling and handling walk-ins and promotion of various tests, admissions, and courses
- Inbound and outbound telephone calls and email handling
- Learnt to study competitors' pain points and made those points our strengths in selling the products
- Proper maintenance of admission-related inventory
- Accuracy and checking of complete mandatory details in the registration enrolments, feedback forms, etc
- Learnt to stay highly motivated and focused whenever there is a lot of work to do
- Sending multiple reports on a daily/weekly and monthly basis
- Planning and executing the activities to increase the revenue of the company
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations
- Received and processed stock into the inventory management system
- Actively listened to customers' requests, confirming full understanding before admissions.
Education
MCA - Master of Computer Application - Computer Science And Programming
Jain College
BCA - Bachelor of Computer Application - Computer Science And Programming
GSS College
12th - Commerce
RPD College
Skills
- Project Management
- Strong Communication Skills
- Customer-Centric Mindset
- Empathy and Patience
- Strategic Thinking
- Client relationship management
Accomplishments
- Recognized as Employee of the Year 2023-24 for outstanding performance
- Promoted from Sr. Program Manager to Team Lead, in less than 12 months.
- Set up Customer Satisfaction goal by average 97% in 2022-2023.
- Awarded as a star of UpGrad.
Languages
English
Hindi
Marathi
Kannada
Timeline
Admission Counselor- Study Abroad
UpGrad Abroad
05.2024 - Current
Program Manager
Geeklurn
09.2021 - 07.2023
Admission Counselor – Study Abroad
Upgrad Abroad
01.2021 - 09.2021
Admission Manager – Study Abroad
Ryan Internation School
10.2019 - 12.2020
Student Support and Admission Officer
Aakash Educational Services Ltd
01.2018 - 10.2019
MCA - Master of Computer Application - Computer Science And Programming
Jain College
BCA - Bachelor of Computer Application - Computer Science And Programming
GSS College
12th - Commerce
RPD College
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