ANNAPURNA S
Bangalore
Summary
Versatile and dedicated professional with over 9+ years of experience across customer support, internal sales, HR & administration, and guest relations. Proven ability to manage background verification processes, employee onboarding, internal sales, and client coordination. Seeking to contribute to a growth-oriented organization that values continuous learning, innovation, individual contribution and a dynamic role that leverages my interpersonal strengths, operational expertise. Passionate about continuous learning, integrating AI tools and data analytics into HR processes for smarter decision-making.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SENIOR EXECUTIVE - CRE
HELLO VERIFY INDIA PVT LTD.
12.2023 - Current
- Coordinated end-to-end background verification processes, including identity, employment, education, and criminal record verification, ensuring compliance with process.
- Managed communication between clients and third-party verification agencies, streamlining inquiry resolution and reducing turnaround time.
- Oversaw collection and validation of candidate consents and sensitive data, maintaining confidentiality and adherence to data security protocols.
- Reviewed verification reports to detect inconsistencies or red flags, providing actionable insights to HR and hiring managers for informed decision-making.
- Implemented process improvements and tracked KPIs for the BGV workflow, increasing efficiency and accuracy across client engagements.
- Facilitated onboarding decisions by providing structured, accurate verification summaries aligned with organizational compliance and regulatory standards.
- Maintained detailed records of verification activities and client correspondence, supporting audit readiness and internal reporting requirements.
- Provided guidance to junior team members on BGV best practices, compliance requirements, and client servicing protocols, enhancing team productivity.
- Reduced BGV processing time through coordination enhancements and automation of key validation steps.
SENIOR HR AND ADMIN
BVM STAR SECURITY SERVICES
04.2019 - 08.2022
- Managed end-to-end recruitment for security personnel.
- Conducted onboarding and orientation programs for new hires, including compliance briefings, contract management, and ID issuance, ensuring 100% regulatory adherence.
- Developed and coordinated training modules on security protocols, emergency response, and customer service, improving field performance.
- Maintained accurate employee records, attendance, and payroll information.
- Administered employee grievance and performance management processes, facilitating conflict resolution and implementing corrective actions that reduced workplace incidents.
- Drafted, implemented, and circulated company policies, safety manuals, and codes of conduct to reinforce operational discipline and minimize compliance risks.
- Coordinated daily office operations including schedule management, staff shift allocation, and vendor liaison, ensuring smooth field operations and timely client reporting.
- Supported by maintaining comprehensive personnel and operational records, including payroll inputs, attendance tracking.
- Collected, verified, and processed timesheets to ensure accurate payroll and benefits disbursal, maintaining complete compliance with statutory requirements.
- Assisted in recruitment logistics including job postings, interview scheduling, and candidate documentation management, enhancing HR efficiency.
- Generated operational and compliance reports, including shift coverage, attendance, and payroll summaries, facilitating management decision making.
- Streamlined office supply management and meeting coordination, reducing administrative delays and optimizing resource utilization.
INTERNAL SALES ENGINEER - CONTACT CENTRE
FESTO INDIA PVT LTD
10.2016 - 10.2017
- Order and Quotation Processing: Managed customer orders and quotations received via Fax Monitor, ensuring timely assignment and processing using FIFO methodology.
- SAP Operations: Utilized SAP software to generate and send quotations with technical specifications, register orders, and issue order acknowledgements and pro forma invoices.
- Email and Document Handling: Attended to all incoming mails, processed amendments, clarified order-related queries, and coordinated with internal teams to resolve issues and communicate updates to customers.
- Customer Communication: Responded to customer inquiries regarding order status, dispatch schedules, payment details, and product clarifications with professionalism and accuracy.
- Certificate Generation: Created Test and Guarantee Certificates for invoices and individual products as per customer requirements.
- Team Collaboration: Worked closely with team members to meet individual and collective monthly and quarterly targets.
- Knowledge Enhancement: Participated in commercial and technical assessments to improve understanding of document processing and product specifications.
CUSTOMER SUPPORT - MARKETING AND SALES
HUHTAMAKI INDIA PVT.LTD
01.2014 - 07.2015
- Handled customer enquiries, order details, artwork/design requests, and coordinated quotations and confirmations with Key Account Managers.
- Managed order entry and updates in ERP systems, ensuring accurate tracking and communication of production and shipment plans.
- Liaised with Factory PPC to align production schedules and ensure timely dispatch of samples, new developments, and finished goods.
- Followed up on FG clearance and dispatch readiness with customers.
- Prepared daily and weekly reports covering order status, new enquiries, sample tracking, delivery updates, payment collections, and statutory forms (C & H-Forms).
- Maintained records of proforma Invoices, export schedules, and shipping details.
- Collected and analyzed Customer Satisfaction Surveys (CSS) across regions to identify service improvement opportunities.
- Addressed customer complaints by coordinating with Quality and R&D departments to deliver effective Corrective and Preventive Actions (CAPA).
- Managed customer creation, NRNs, complaint postings, and justification documentation.
- Coordinated with customers on payments, dispatches, overdue lists, and collection of Post-Dated Cheques (PDCs).
GUEST RELATION EXECUTIVE
SAGAR HOSPITALS
08.2011 - 07.2012
- Greeted and assisted customers, directing them to appropriate departments based on their needs.
- Ensured a smooth and welcoming experience for walk-in clients.
- Managed incoming couriers by routing them to relevant departments.
- Handled dispatch of outgoing couriers, ensuring timely and accurate delivery.
- Entered billing details and registered customers efficiently.
- Coordinated with diagnostic teams to track report readiness and dispatch timelines.
- Ensured prompt delivery of diagnostic reports to customers through effective follow-up and communication.
Education
MBA - Human Resources
SIKKIM MANIPAL
B.SC - Physics, Chemistry, Mathematics
NMKRV COLLEGE FOR WOMEN
Skills
- Problem Solving
- Leadership
- Adaptability
- Flexibility
- Attention to Detail
- Continuous Learning
- Empathy
- Active listening
- Product knowledge
- Technical knowledge
- Patience
- Positive attitude
- Time Management
- CRM
- Resourcefulness
- Creativity
- Clear communication
- Concise communication
- Positive language
- Verbal communication
- Non-verbal communication
- Presentation skills
- Efficient responses
- Email etiquette
- SAP
- ERP
- AXAPTA
- MS Office
- AI Tools
Certification
- AI Tools Master class, Microsoft Certification, Ongoing
- Internship in HR Management, InternshipStudio, Ongoing
- HR Recruitment, Askexim Services Pvt Ltd
- GST Basics, FESTO India Pvt Ltd
- Pneumatics, FESTO India Pvt Ltd
- First Aid, Indian Red Cross Society
- Business Etiquette, Huhtamaki India Ltd
Disclaimer
I hereby declare that all information given in this application is true and correct to the best of my knowledge and belief.
Languages
- South Indian languages
- English
Languages
English
Upper Intermediate
B2
Timeline
SENIOR EXECUTIVE - CRE
HELLO VERIFY INDIA PVT LTD.
12.2023 - Current
SENIOR HR AND ADMIN
BVM STAR SECURITY SERVICES
04.2019 - 08.2022
INTERNAL SALES ENGINEER - CONTACT CENTRE
FESTO INDIA PVT LTD
10.2016 - 10.2017
CUSTOMER SUPPORT - MARKETING AND SALES
HUHTAMAKI INDIA PVT.LTD
01.2014 - 07.2015
GUEST RELATION EXECUTIVE
SAGAR HOSPITALS
08.2011 - 07.2012
MBA - Human Resources
SIKKIM MANIPAL
B.SC - Physics, Chemistry, Mathematics
NMKRV COLLEGE FOR WOMEN