Anna Reenimol Pulikaparambil
Malad East
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
NR-Priority Service Manager and later Analyst, Client Delivery Specialist
Standard Chartered Bank
11.2016 - 02.2022
- Processing service requests for NRI, corporate and commercial clients
- Handling account opening/KYC process end-to-end
- Conducting client due diligence and AML checks along with periodic reviews
- Managing account opening, KYC updates, dormant, unclaimed, and deceased accounts
- Handling NEFT, RTGS, cheque clearing, remittance processing, FCNR bookings and forward contracts for NR customers
- Addressing customer complaints and ensuring resolution within TAT
Service Desk Manager
IndusInd Bank
01.2013 - 11.2016
- Compliance & Audit: Handled legal notices and responses to multiple authorities, ensured regulatory adherence, maintained branch-level audit standards, and updated compliance displays.
- Customer Servicing and operations
- Ranked No.1 PAN India Customer Service Manager in 2013
Associate
Willis Processing Pvt. Ltd.
07.2011 - 09.2012
- Client servicing
- Claims processing and settlement of funds
- Query handling
Education
M.Com -
Mumbai University
MumbaiSkills
- Service request management
- KYC compliance
- Client due diligence
- Remittance processing
- Audit compliance
- Transaction authorization
- Operational efficiency
- Service documentation
- Project management
- Customer service
- Regulatory compliance
Additional Activities
Active member of Placement Committee at Birla College
Personal Information
- Date of Birth: 01/20/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Roman Catholic
Hobbies and Interests
- Reading books
- Painting
- Listening to music
- Dancing
- Singing
Major Strengths
- Hardworking
- Loyal
- Sincere
- Positive approach
Additional Qualifications
- Basic Knowledge of Computer - Q Basic
- Tally ERP 9.0
- MS-CIT
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
NR-Priority Service Manager and later Analyst, Client Delivery Specialist
Standard Chartered Bank
11.2016 - 02.2022
Service Desk Manager
IndusInd Bank
01.2013 - 11.2016
Associate
Willis Processing Pvt. Ltd.
07.2011 - 09.2012
M.Com -
Mumbai University