Annesha Patra
Bengaluru,KA
Summary
Associate Engineer with a proven track record at Tayana Mobility Technologies, excelling in Linux system management and customer relations. Demonstrated expertise in Oracle, MySQL, and PostgreSQL, alongside effective problem-solving under pressure. Achieved significant production improvements by leveraging advanced technical skills and a customer-focused approach.
Overview
3
3
years of professional experience
Work History
Associate Engineer
Tayana Mobility Technologies
05.2022 - Current
For almost 3 year, involved with VAS Production management such as SMSC,Bulk Message Provision,PRBT,IVR for an Eastern-African island nation.
Day-to-Day Work Details
- Production Issue Troubleshooting and resolutions.
- Involvement with TQA and Dev Team to resolve production issue on priority
- Serves Customer Queries independently. Proficient on customer management during software outage.
- Server Deployment,Lab and Testbed Creation in linux systems.
- Proficient in Database such as Oracle,Mysql,PostGreSql Installation in linux systems.
- Functional Verification before patch deployment in production with automation using shell scripting.
- System Alerts Monitoring and resolution (24*7) , Health checkups, Backups.
- Traffic switch between primary and disaster-recovery setups for vas products and on-call support to customer during switchover(24*7).
- Load and Health monitoring during production go-live(24*7).
- Real-Time revenue data analysis.
Education
Diploma - Computer Science
Budge Budge Institute of Technology
South 24 Parganas, West Bengal-70013705-2021
10+2 - Science
Bantra BidhuBhusan Palchowdhury Girls High School
Howrah, West Bengal-71110104-2018
Skills
- Linux-RHEL and ORACLE distribution
- SQL- Oracle, MySql, PostgreSql
- Server and Database Installations
- Shell Scripting
- SMPP tool and SMPSIM tool
- WIRESHARK Analysis
- Diameter,SIP Protocol
- Telco-Product Proficiency- SMSC,BMP,PRBT,IVR,Mediation Platforms, PCRF(micro services architecture)
- Knowledge on 4G,5G architecture
- Product Functional Testing (API and Core Functionality)
- Basic understanding in Docker,Kubernetes
- Customer Management
- Production Systems Management
- Pressure Situation Handling
Timeline
Associate Engineer
Tayana Mobility Technologies
05.2022 - Current
Diploma - Computer Science
Budge Budge Institute of Technology
10+2 - Science
Bantra BidhuBhusan Palchowdhury Girls High School
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