Annesha Roy

• Working closely with cross functional group that specializes in creating smoothest experience for our clients.
• Creating ideas, leading and delivering an improvement agenda for the verticals and working closely with senior Stakeholders through continuous improvement and transformative ideas that covers automation of processes, productivity improvement and client satisfaction
• Improved efficiency and effectiveness of performance and management of processes across departments.
• Optimized client's experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Developed effective improvement plans in alignment with goals and specifications.
• Generated reports detailing findings and recommendations.
• Developed and updated tracking spreadsheets for process monitoring and reporting.

• Created and revised procedures, checklists and job aids to reduce errors.
• Used PowerApps to create presentations, flowcharts and graphs detailing data analysis results.
• Collected and analyzed data and initiated improvements to increase security and performance.
• Defined and implemented quality initiatives to reduce risk.
• Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Analyzed quality and performance data to support operational decision-making.

· Working as a fraud investigator on the Merchant acquiring portfolio of a US based client who is an industry leader and one of the most valued fintech globally

· Conducting financial review of high-risk accounts

· KYC/KYB and AML checks, collecting and analyzing the client documents

· Monitoring transactional records to identify unauthorized transactions and potential fraudulent customers

· Determining existing fraud trends by analyzing account behavior and transaction patterns

· Identifying system and process improvements to prevent fraudulent activities

· Evaluating the risk of fraud of the customers and working with the fraud investigator manager in USA to mitigate the risk

• Interacting with clients
• Acting as a Point of Contact between the clients and recruitment team
• Generating leads for partnership
• Supervised team of 4 Recruiters in order to facilitate appropriate sourcing.
• Maintain and develop relationship with existing clients in person and via telephone calls and emails.
• Conducted cold­ calls to prospect external lead sources and advance sales process.
• Conducted regular meetings with target clients to build positive and productive relationships.
• Delivered campaigns to solidify new client opportunities and generate new business.
• Gather market and client information
• Negotiate the terms of an agreement and close the deal
• Completed and submitted monthly and yearly reports to support executive decision making.
• Created strategic and tactical sales initiatives for forward planning to meet key objectives.
• Investigated and addressed business development challenges to proactively mitigate problems.
• Penetrated targeted accounts to generate sales from within client base.
• Tracked sales calls in database for relationship management.
• Researched clients' business issues and goals to offer appropriate solutions.
• Placing in-house CRB candidates in domain likes IT, Mechanical, Civil & Clinical Research
• Counseling Students/ Candidates

• Reconciliation Services of Cash, Share/Position/ Stock, Units and Options
• Reconciliation with the Custody and Accounting teams and investigating the break differences (like dividends, fail trades, corporate actions, fees, etc.) on daily basis
• Processing of Overdrafts for both Unit Investment Trust (UIT) & Exchange Traded Funds on daily basis.
• Loading CAU before the start of the day (IMPORT)
• Respond to periodic enquiries and Ad hoc requests received from onshore counterpart
• Review Proving & Ageing breaks report in excel sheet after completion of reconciliation which is delivered to clients on daily basis
• Preparation of daily AM & PM Reports
• Maintain audit checklist containing daily reconciliation and escalation activity which is mandatory by internal auditor
• Interacting with our overseas clients on a regular basis and solving their queries
• Maintaining query tracker, process update tracker, client escalation and dashboard for the team
• Maintaining training tracker, issue logs for process and daily count recording for team productivity percentage
• Working on daily deadline basis with quality targets i.e. KPIs, compliance and regulations
• Co-ordination with Team Leader for daily activity like extra work allocation
• Participation in monthly activities (Option and Check Recon)
• Active participant in achieving appropriate cross training and vacation coverage within team
• Actively participate in Team Huddle and VMB board on daily basis
• Ensured compliance with departmental policies and procedures