Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Bloss

Westville

Summary

Dynamic business owner with a proven track record in customer service, staff training, and financial management. Committed to enhancing team performance and developing effective policies that drive operational success.

Overview

41
41
years of professional experience

Work History

Owner

Dawg Paradise
Westville
03.2012 - 10.2024
  • Managed daily operations of dog daycare and boarding facility.
  • Developed and maintained strong relationships with pet owners and their pets.
  • Oversaw staff training and development for optimal service delivery.
  • Implemented safety protocols to ensure a secure environment for pets.
  • Coordinated scheduling for daycare, grooming, and boarding services.
  • Assisted in marketing efforts to promote services within the community.
  • Ensured cleanliness and organization of facility areas and equipment.
  • Handled customer inquiries and resolved service-related issues promptly.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Created marketing campaigns to attract new customers.
  • Developed policies and procedures for the organization.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Analyzed market trends to identify new business opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Multi Store Operations Manager

Macys Department Store
Merrillville
01.2007 - 02.2012
  • Managed daily store operations and ensured compliance with company policies.
  • Coordinated staff schedules and delegated tasks to optimize team performance.
  • Oversaw inventory management and implemented effective stock replenishment strategies.
  • Collaborated with department managers to enhance overall customer experience.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Conducted regular performance evaluations and provided constructive feedback to staff.
  • Monitored performance metrics such as sales volume, profitability and customer service ratings.
  • Ensured compliance with all safety regulations and policies in the workplace.

Operations Manager

Macys Department Store
South Bend
09.1998 - 01.2007

Operations Manager

Marshall Fields
South Bend
05.1993 - 09.1998

Receiving Manager

Marshall Fields
South Bend
08.1987 - 09.1993

Retail Sales Associate

Hudson's Department Store
South Bend
04.1984 - 08.1987

Retail Sales Associate

Hudson's Department Store
Battle Creek
05.1983 - 04.1984

Education

General

Indiana University
South Bend

Skills

  • Business management
  • Staff training
  • Financial management
  • Customer service
  • Marketing strategy
  • Operations oversight
  • Relationship building
  • Effective communication

Timeline

Owner

Dawg Paradise
03.2012 - 10.2024

Multi Store Operations Manager

Macys Department Store
01.2007 - 02.2012

Operations Manager

Macys Department Store
09.1998 - 01.2007

Operations Manager

Marshall Fields
05.1993 - 09.1998

Receiving Manager

Marshall Fields
08.1987 - 09.1993

Retail Sales Associate

Hudson's Department Store
04.1984 - 08.1987

Retail Sales Associate

Hudson's Department Store
05.1983 - 04.1984

General

Indiana University

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Annette Bloss