Annette Hernandez

• Manage daily check-in and check-out processes for daycare, lodging, and grooming clients.
• Provide exceptional customer service in person, over the phone, and through email correspondence.
• Process billing transactions and assist customers with account questions and service information.
• Schedule appointments and coordinate services for multiple departments.
• Resolve customer concerns professionally and efficiently while maintaining a positive client experience.
• Handle high call volumes and respond to inquiries in a fast-paced environment.
• Maintain accurate customer records and update information within company systems.
• Demonstrate strong problem-solving abilities by making quick decisions and adapting to changing situations.

• Self-motivated, with a strong sense of personal responsibility.
• Provided friendly and efficient customer service in a fast-paced retail environment.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Selected and prepared tools used for procedures by sanitizing and arranging.
• Gathered and documented patient medical and dental histories and vital signs.
• Established clean, sterile and welcoming environment for patients.
• Documented patient records during procedures and added notes taken to treatment chart.
• Sterilized dental equipment using automatic washers to prevent cross contamination.

• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Administered x-rays under supervision.
• Discussed patient needs and expectations.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
• Broke down and set up equipment and sanitized various dental tools.
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.