Annette Maddox

Prepared and processed all tag and title documents through either electronic registration or through Department of Motor Vehicles (DMV) offices for vehicle owners local and out of state. Prepared payments as necessary for title work and customer refunds. Performed daily title tracking issues. Properly represented the insurance providers to their customers and vendors in a professional manner. Completed end of month accounting requirements as assigned by supervisor. Knowlage of applicable State Laws. Take and make calls to customers, and insurance providers.

• Examined and verified 150 to 200 titles weekly.

• Played a key role in boosting store profitability and customer service excellence at a major retail outlet
• Oversaw daily operations, including financial management, inventory control, and staff training, significantly improving operational workflow and customer engagement

• Handled accounts receivable tasks for Skilled Nursing Facilities, ensuring accurate billing and timely collection
• Developed and maintained patient files, liaised with insurance companies to resolve billing discrepancies, and supported the Business Office Manager in financial documentation and reporting

• Supported operations and management of a team of 170 drivers and package handlers, enhancing logistic operations and client satisfaction
• Negotiated key contracts, and managed comprehensive accounts payable and filing systems
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Maintained inventory of office supplies and placed orders.
• Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Developed filing system for multiple stations preserving important company records and improving access to information.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Liaised between clients and Sales department and maintained effective lines of communication.