Fitness, Art and Music
Annie Fransz
Senior Sales Associate
Kolkata
Summary
Accomplished Senior Sales Executive with a proven track record at Sabyasachi Couture, enhancing client satisfaction and exceeding sales targets through exceptional communication and relationship-building skills. Expert in leveraging negotiation and organizational talents to boost business growth. Fluent in English and Hindi, adept at employing technical and POS skills for operational excellence.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Senior Sales Executive
Sabyasachi Couture Flagship Store
12.2020 - Current
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Developed relationships with high-profile clientele by successfully employing Type sales techniques.
- Sold Product or Service to new and established customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Fashion Consultant
Salvatore Ferragamo
08.2020 - 10.2022
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
Fashion Consultant
Michael Kors
09.2019 - 08.2020
Fashion Consultant
Calvin Klein
01.2019 - 08.2020
Front Office Executive
Make-up Studio Training Centre
06.2018 - 01.2019
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Guest Relations Executive
ITC SONAR HOTEL
01.2016 - 10.2016
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Assisted in training new team members, contributing to a consistently high-performing staff.
Cabin Attendant
Indigo Airlines
02.2014 - 10.2016
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the flight experience.
Customer Service Manager
Wipro BPO
11.2012 - 01.2014
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Bachelor Of Arts - History
Loreto College, Calcutta University
Kolkata 06.2012
Indian School Certificate - Humanity
Dr. Graham’s Homes
Kalimpong 04.2009
Indian Certificate Of Secondary Education - Humanity
Dr.Graham’s Homes
Kalimpong 04.2007
Skills
1 Strong interpersonal and communication skills to interact effectively with customers and team members
2 Visual merchandising
3 Sales and persuasion
4 Organisational and time management
5 Technical and POS skills
6 Skilled in building and maintaining good relationship with customers
7 Multi - tasking with ability to work under pressure
8 Patient, enthusiastic with excellent administrative skills
9 Well spoken, approachable, with great attention to detail and a professional attitude
10 Can fluently speak English and Hindi
Interests
Timeline
Senior Sales Executive
Sabyasachi Couture Flagship Store
12.2020 - Current
Fashion Consultant
Salvatore Ferragamo
08.2020 - 10.2022
Fashion Consultant
Michael Kors
09.2019 - 08.2020
Fashion Consultant
Calvin Klein
01.2019 - 08.2020
Front Office Executive
Make-up Studio Training Centre
06.2018 - 01.2019
Guest Relations Executive
ITC SONAR HOTEL
01.2016 - 10.2016
Cabin Attendant
Indigo Airlines
02.2014 - 10.2016
Customer Service Manager
Wipro BPO
11.2012 - 01.2014
Bachelor Of Arts - History
Loreto College, Calcutta University
Indian School Certificate - Humanity
Dr. Graham’s Homes
Indian Certificate Of Secondary Education - Humanity
Dr.Graham’s Homes