Annie Jacob

• Monitored processing of Claims and Expenses of Citibank, CGSL, CFIL, CMFL employees.
• Single point of contact to respond to employee inquiries including grievances and appeals along with overseeing operational and technical work of team.
• Performed proofing, maintenance of expenses & handled closing of accounts with zero balances.

• Lead the pilot batch with process migration and effectively managed UK process Offshoring. Ensured usefulness of standard and ad-hoc reports with record quality and consistency.
• Perform testing, reconciliations and ad-hoc issue resolution in report creation, design and deployment by enhancing reporting system by automating recurring reports
• Coordinate and developed ad-hoc inter-department requests and requests from strategic partners by providing decision support and consultative services for Senior Management.

• Played key role in addressing escalations: track critical problem, monitor and reduced and contributed to policy development and revision of HR policies. Handled processes for confidential HR Staff and ‘high-touch’ clients - white glove handling
• Disbursed financial assistance to staff and review salary increase including ad-hoc increase. Handled termination benefits and expatriate benefits support and coordinated in handling travel benefits and all special country allowances
• Managed and delivered services across HR Ops., C&B, Talent management, HR digitalization & transformation, HR audits, Governance, Operational excellence, stakeholder management & Continuous process improvement - Have process migration experience from US.

• Facilitated transition and contributed to ‘Optimization’ exercise and ‘Simplification’ efforts to accelerate process efficiencies and achieve quick turnaround times along with increasing customer satisfaction.
• Organized new employee orientation schedules for new hires and efficient in mediating and mentoring of reportees.
• Host regular QA meetings; Report management on QA trends, Analysis & Action Plan aiming to minimize processing errors;

• Led projects and analyzed data to identify opportunities for streamlining and reducing inefficiencies thereby enabling FTE save.
• Served as focal point of contact towards assignments (especially returns to HQ) and provide consultative advice to HRBP’s and Managers’ to help them make informed decisions.
• Follow up with CoEs, Payroll, Pension, Global Mobility, Payroll, Shipping ,Visa, General Services, Tax and HR Business Partners to ensure satisfactory resolution of cases requiring escalation, exception or waiver.
• Ensured complete and timely Service Delivery including Capacity & Continuity Planning, and Quality Assurance.
• Contribute to policy development providing feedback on the implementation of and need for revised HR policies.

• Execute the full lifecycle of hiring management process from job posting to candidates onboard for LAC and US Business Units.
• Clear job postings with appropriate Sector Boards Review and approval. Also develop metrics to help analyze efficiency of the staffing team.

Main responsibilities:
• Strategy/Sourcing/Pipeline Development
o Serve as trusted strategic advisor to hiring managers by understanding their business and their needs. Operationalize work force planning(WFP) via internal and external markets to identify, attract and engage talent.
o Advise on strategies for sourcing and advertise vacancies in COMPASS, social media and via networks. Effectively partner with targeted search or executive recruiters as needed.
o Meet hiring goals and expectations in regard to diversity of experience, nationality, and other background.
o Proactively build talent pipeline, nurturing relationships with qualified candidates for current and future opportunities.
o Plan and coordinate recruiting networking events as needed.

• Candidate Assessment and Selection
o Participate in selection process from candidate engagement and attraction through longlist, shortlist and interview through extending an offer.
o Engage with candidates to brief on opportunity and benefits of career within the World Bank Group.
o Carry out reference checks and initial onboarding in coordination with other units/ teams.
o Provide feedback and career advice to staff as needed.

• Analysis/Business Acumen
o Demonstrate ability to think strategically, analytically and objectively. Effectively able to manage with data by translating data into actionable insights, strategies and action plans. Provide recruitment analytics to support corporate initiatives and hiring managers.
o Conduct competitive research on market trends and provide direction to improve HR process in relation to recruiting and retention and demonstrate knowledge of HR recruitment policy.

• Branding and Employer Value Proposition
o Design and carry out recruitment missions and participate in outreach (fairs, universities).
o Provide input to policies and compensation (recruitment; attractiveness, systems, etc.).
o Update information on WBG Careers page and materials to maintain current status update.