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Head of Department - Visas
ESS Global Pvt Ltd
5 2013 - Current
- Managed visa applications for various countries including Canada, Australia, New Zealand, UK, USA, Europe, and Singapore
- Expertise in handling visa categories such as Student, Tourist, Dependent, Work Permit, and specific subclasses like 309 subclass (Australia)
- Led team of over 50 individuals encompassing content writing, accounts, and personnel management
- Proficient in case building, particularly adept at handling complex cases across multiple countries
- Provided assistance to sales team by assessing cases early on to ensure visa feasibility
- Dealt with package cases, understanding underlying issues and ensuring positive outcomes
- Possess comprehensive knowledge of visa processes from initiation to conclusion for all covered countries
- Demonstrated problem-solving skills and effectively coordinated with High Commissions, identifying and addressing potential loopholes in cases
- Familiarity with processes such as CAIPS notes (Canada), FOI (Australia), E notes (NZ), and previous application/refusal details (UK)
- Progressed from receptionist role to heading most critical department in organization
- Proficient in creating and implementing systems within the organization, facilitating team-building, and ensuring adherence to established procedures
- Handled various visa categories including Student, Dependent, Open Work Permit, LMIA cases, Tourist Visa, and Foreign Worker Returning Canada
- Comprehensive understanding of CRM systems and their importance in enhancing organizational efficiency.
- Adaptable to new technologies, including brainstorming on case-to-case adaptation of AI for enhanced efficiency and decision-making.
