Annie Surya

As a Front Office Assistant in a hospital setting, my role is pivotal in ensuring smooth operations and providing excellent customer service to patients, visitors, and staff. I am responsible for managing inquiries, scheduling appointments, billing, cash management, and maintaining accurate records at the front desk. With a warm and welcoming demeanor, I greet patients and visitors, directing them to the appropriate departments and addressing their needs promptly and professionally. My organizational skills and attention to detail contribute to the efficient functioning of the front office, enhancing the overall patient experience and supporting the delivery of quality care.

As a Customer Relations Officer in the insurance sector, I am dedicated to fostering strong relationships with clients, ensuring their needs are met and concerns addressed promptly. My role involves providing personalized support, resolving inquiries, and maintaining client satisfaction. I am committed to facilitating policy reviews, renewals, and offering tailored recommendations to enhance coverage. With a focus on cross-selling and upselling additional insurance products, I maximize revenue while prioritizing client needs. Diligent in documentation and feedback collection, I contribute to continuous improvement initiatives, staying informed about industry trends and regulatory changes to better serve our clients.