Annie Timmerman
Muncie
Summary
Service operations professional with proven record of optimizing service delivery and streamlining processes to meet business objectives. Recognized for fostering collaborative team environment and consistently achieving high-quality results. Reliable and adaptable to changing operational needs, with expertise in strategic planning and customer relationship management.
Overview
20
20
years of professional experience
Work History
Service Operations Manager
Wasson Nursery
05.2018 - Current
- Schedule design build and enhancement landscape projects efficiently to balance workload distribution among 14 crews.
- Track and schedule equipment required for hardscape and landscape installation.
- Provide support to design team through customer communication, building estimates, and ensuring processes and procedures are followed.
- Coordinate with other team members to maintain streamlined and productive workflow.
- Create team building activities to enhance employee morale and foster a positive work environment.
- Monitor service staff performance and provide feedback for improvement.
- Assist in recruiting, hiring and training of team members.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Develop and maintain positive relationships with customers to build rapport and trust.
- Resolve customer complaints in professional and timely manner.
Administrative Assistant
Madison County Cancer Care Center
07.2005 - 07.2011
- Scheduled new patient consultations, follow up appointments, and doctor obligations.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Prepared medical charts for appointments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted Nurse and Radiation Oncologist with patient consultations, ordering exams, and administering treatment.
Education
Bachelor of Arts - Biology, Psychology
Wilmington College
Wilmington, OH05-2003
Skills
- Operational efficiency
- Cross-functional coordination
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking and organization
- Verbal and written communication
Timeline
Service Operations Manager
Wasson Nursery
05.2018 - Current
Administrative Assistant
Madison County Cancer Care Center
07.2005 - 07.2011
Bachelor of Arts - Biology, Psychology
Wilmington College
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