Annie Grace Bogi
Hyderabad
Summary
Positive and upbeat Customer Service Analyst bringing 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
I prove myself productive, honest and committed in a progressive organization that gives scope to apply my knowledge and skills to be a member of a team that dynamically works towards the success and growth of the organization. To show forth my potential and be an asset to the company with my can-do attitude.
Overview
9
9
years of professional experience
Work History
Customer Care Analyst
Dell Technologies
Hyderabad
08.2018 - Current
- Navigated a variety of customer support channels to resolve a wide range of customer queries within target timeframes.
- Established a warm and friendly rapport while interacting with customers by phone, email, and live chat.
- I was part of the pilot batch for the OB and OEP ticket processes.
- Excelled in all metrics.
- Trained new hires.
- Conducted process refresher sessions.
- Coached a new hire's temporary batch.
- I am currently working as an acting coach, supporting the team with escalations, and offering feedback.
Customer Service Executive
AmazonDevelopment centre(India) Pvt.Ltd
Hyderabad
05.2017 - 08.2018
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
Customer Service Executive
Synchrony Financial
hyderabad
04.2016 - 05.2017
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
- Scheduled late payments based on debtors' financial situation and company policy.
- Chased missing transactions to help facilitate timely payments.
Intern
Amazon Development Centre (India) Pvt. Ltd
Hyderabad
09.2015 - 02.2016
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Education
Intermediate - BPC
St. Franics Jr. College for Women
Secunderabad, TG2014
SSC -
NSKK High School
Hyderabad, TG2012
BBA -
Amity University
NoidaSkills
- Live call and chat operation
- End to End Case Management
- After-sales support
- Customer account management
- Complaint handling
- Training, coaching, and feedback
Strengths
- Good Communication
- Positive attitude
- Team Work
- Self-Motivated and Motivating people
- Hardworking
- Listening
- Accountability
- I am organised and effective under pressure
Timeline
Customer Care Analyst
Dell Technologies
08.2018 - Current
Customer Service Executive
AmazonDevelopment centre(India) Pvt.Ltd
05.2017 - 08.2018
Customer Service Executive
Synchrony Financial
04.2016 - 05.2017
Intern
Amazon Development Centre (India) Pvt. Ltd
09.2015 - 02.2016
Intermediate - BPC
St. Franics Jr. College for Women
SSC -
NSKK High School
BBA -
Amity University
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