Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANNIE ROSHAN MAHATO

Jamshedpur

Summary

Dynamic Front Office Executive at S.R FOIL LIMITED, adept at enhancing customer satisfaction through effective complaint resolution and streamlined appointment scheduling. Proven ability to manage office inventory efficiently while fostering strong relationships with clients. Skilled in document preparation and committed to delivering exceptional service in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Front Office Executive

S.R FOIL LIMITED
03.2001 - 12.2004
  • Managed front desk operations and greeted visitors warmly.
  • Coordinated appointment schedules for executives and staff efficiently.
  • Handled incoming calls and directed inquiries to appropriate departments.
  • Maintained accurate records of office supplies and placed orders as needed.
  • Assisted in organizing company events and meetings with attention to detail.
  • Provided administrative support by preparing documents and reports timely.
  • Collaborated with team members to enhance office workflow and communication.
  • Trained new staff on front office procedures and customer service standards.
  • Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Responded to emails sent by customers regarding their queries or complaints efficiently.
  • Coordinated various events organized within the office premises.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained important files, running reports, and delivering updates on occupancy and revenue.
  • Monitored office inventory to maintain supply levels.
  • Updated patient information in computer databases accurately and regularly.
  • Tracked daily attendance records of employees coming into work each day.
  • Provided administrative support including photocopying, scanning documents, faxing.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.
  • Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
  • Supported other departments with tasks as assigned by supervisors or managers.
  • Managed the switchboard system by answering calls promptly and transferring them to relevant departments or personnel.
  • Assisted with setting up meetings between clients and staff members when required.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Organized incoming mail and distributed it accordingly.
  • Organized filing systems for patient records and other documents according to company standards.
  • Created and optimized employee schedules for shift coverage.
  • Assisted with scheduling appointments for patients and staff members.
  • Developed administrative team to support corporate growth and objectives.
  • Developed strong relationships with customers through effective communication skills.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Updated and maintained contact lists, ensuring accuracy and confidentiality of information.
  • Trained new front office staff, providing guidance on company procedures and customer service standards.
  • Conducted preliminary interviews with walk-in applicants, collecting resumes and initial screening.
  • Coordinated travel arrangements for staff members when required.
  • Managed incoming calls and emails in a timely manner.
  • Monitored security procedures, including managing visitor logs and issuing visitor badges.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Drove customer feedback to deliver information to management for corrective action.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Assistant Coordinator

BIRLA INSTITUTION OF FURTURISTIC STUDIES
KOLKATA
03.1998 - 11.2002
  • Coordinated academic schedules for faculty and students, ensuring timely updates.
  • Assisted in organizing workshops and seminars for student engagement and learning.
  • Managed communication between departments to streamline operational processes.
  • Developed and maintained databases for tracking student progress and feedback.
  • Supported budget preparation by gathering necessary documentation and resources.
  • Facilitated training sessions for new staff on institutional policies and procedures.
  • Implemented systems for efficient document management and record-keeping.
  • Collaborated with faculty to enhance curriculum offerings based on student needs.
  • Participated in weekly status meetings to discuss project updates and priorities.
  • Updated contact lists with relevant information about clients or partners.
  • Reviewed project materials and reached out to stakeholders to obtain additional information.
  • Compiled data from multiple sources into concise documents for review by management.
  • Assisted in developing processes and procedures for efficient workflows.
  • Managed physical and digital file systems with varies types of information.
  • Kept track of project expenses and handed in weekly reports to project's coordinator.
  • Coordinated with external vendors to ensure timely delivery of materials.
  • Managed calendars to ensure accuracy of schedules across multiple departments.
  • Supervised process involved in signing in and signing out students.
  • Prepared presentations for internal stakeholders regarding upcoming initiatives.
  • Supported event planning efforts by coordinating logistics between vendors and staff.
  • Conducted research on new technologies related to assigned projects.
  • Ordered new office supplies and reported on office expenses.
  • Drafted communications on behalf of the department manager or director.
  • Maintained a library of reference material such as user manuals, product specifications.
  • Maintained schedules and allocated tasks to team members.
  • Organized digital and physical employee records.
  • Resolved customer service issues in a timely manner while maintaining quality standards.
  • Developed and maintained databases for tracking project progress and resources.
  • Monitored inventory levels of office supplies and equipment to ensure adequate stock is available at all times.
  • Developed strong interaction and communication skills as result of participating in staff meetings and collaborating with families and guardians regarding special events.
  • Generated monthly invoices based on completed tasks or services rendered.
  • Attended weekly meetings to discuss progress and set team goals.
  • Provided technical assistance when needed during video conferencing calls or other virtual events.
  • Assisted in the coordination of projects and activities, ensuring deadlines were met.
  • Created reports summarizing project milestones, tasks, and accomplishments.
  • Collaborated with supervisor to evaluate requirements, define plans, and lay out courses of action.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Interpreted and explained work procedures and policies to brief staff.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Researched and prepared reports required by management or governmental agencies.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Computed balances, totals or commissions to support accounting team.

Receptionist

CENTRAL INDIA MOTORS
INDORE
08.1991 - 12.1997
  • Greeted visitors and directed them to appropriate departments promptly.
  • Managed incoming calls and routed inquiries to relevant personnel efficiently.
  • Scheduled appointments and maintained calendar for executive staff regularly.
  • Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
  • Maintained a clean and organized reception area to enhance visitor experience.
  • Assisted with administrative tasks, including filing documents and data entry tasks.
  • Coordinated office supplies inventory and placed orders as needed for operations.
  • Communicated effectively with team members to facilitate smooth workflow across departments.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled and confirmed appointments and meetings for management team.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Responded to inquiries from internal staff members regarding office operations.
  • Verified visitors' identification cards before allowing access to the building.
  • Prepared welcome packages for new hires.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Monitored office supplies inventory and placed orders when necessary.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Compiled data from various sources into organized reports for management review.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Managed company database and ensured the accuracy of contact information.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Coordinated pick-up and delivery of express mail services.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Collated, bound and stored computer-generated reports.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Used company badging system to create badges for new employees and visitors.

Education

High School Diploma -

ST. JOSEPH CONVENT
KOLKATA
03-1991

Skills

  • Front desk operations
  • Appointment scheduling
  • Customer complaint resolution
  • Document preparation
  • Office inventory management
  • Customer relationship management

Timeline

Front Office Executive

S.R FOIL LIMITED
03.2001 - 12.2004

Assistant Coordinator

BIRLA INSTITUTION OF FURTURISTIC STUDIES
03.1998 - 11.2002

Receptionist

CENTRAL INDIA MOTORS
08.1991 - 12.1997

High School Diploma -

ST. JOSEPH CONVENT

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ANNIE ROSHAN MAHATO