ANNISHA SHANGARI
Nagpur
Summary
SaaS renewals and customer success professional with over 3 years of experience driving client retention, revenue growth, and operational efficiency. Skilled in CRM tools, upselling, and relationship management, with a proven ability to exceed sales targets and improve customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Customer Success Manager
Deltek Replicon
Nagpur
01.2024 - Current
- Assisted customers with onboarding and setup to ensure successful adoption and usage.
- Delivered feedback to product and development teams based on customer insights.
- Conducted regular review meetings with clients, aligning objectives and driving service improvements.
- Fostered relationships with key clients, increasing repeat business by 25%.
- Led onboarding and setup for 50+ customers, achieving 100% adoption within defined timeframes.
- Delivered actionable feedback to product teams, resulting in a 15% reduction in customer-reported issues.
Renewals Sales Associate
Deltek Replicon
Nagpur
12.2021 - 12.2023
- Managed and executed the renewal process for diverse client portfolios, achieving a high renewal rate.
- Exceeded monthly sales targets by consistently identifying upsell opportunities.
- Maintained detailed sales records using Salesforce and other CRM tools.
- Led initiatives that improved contract renewal rates by 15%.
Sales Specialist (Intern)
Coding Ninjas
Nagpur
10.2021 - 12.2021
- Conducted B2B sales, developing partnerships with educational institutions and corporates.
- Generated a database of 150+ qualified leads and conducted 20+ product demos.
- Achieved a 25% conversion rate by identifying market trends and opportunities.
Education
MBA - Finance And Marketing
Tirpude College, Nagpur University
Nagpur01-2021
BCCA - B.Com With Computer Applications
Tirpude College, Nagpur University
Nagpur01-2019
Skills
- Customer Success Account Management Client Retention
- CRM Tools (Salesforce, Gainsight) Upselling and Cross-Selling
- Communication Problem-Solving Market Research
Certification
- Consumer Buying Behaviour – IIM Bangalore
- Financial Markets – NPTEL
- Fundamentals of Business Finance – Udemy
Timeline
Associate Customer Success Manager
Deltek Replicon
01.2024 - Current
Renewals Sales Associate
Deltek Replicon
12.2021 - 12.2023
Sales Specialist (Intern)
Coding Ninjas
10.2021 - 12.2021
- Consumer Buying Behaviour – IIM Bangalore
- Financial Markets – NPTEL
- Fundamentals of Business Finance – Udemy
MBA - Finance And Marketing
Tirpude College, Nagpur University
BCCA - B.Com With Computer Applications
Tirpude College, Nagpur University
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