Annmaria Devasia
Kannur
Summary
Driven BCom graduate specialized in ACCA, with one year of experience as a Trust and Safety new associate. Eager to contribute to the company's success while advancing professional development. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Trust and Safety New Associate
Accenture Solution Private Ltd
Mumbai
12.2023 - 03.2025
- Conducted comprehensive evaluations and generated performance reports of the team regarding utilization.
- Worked on Excel for the team updating the data of the utilization, AHT, and billing Codes on the billing hours.
- Reviewed and approved proofs submitted by composing room prior to production.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Assisted in developing strategies to improve the quality of user experience on the platform.
- Provided feedback to content creators on best practices for creating engaging content.
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Monitored user-generated content for violations of community standards.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Reviewed content for compliance with internal policies and procedures.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Commerce -
St. Aloysius, Mangalore
Mangalore06-2023
Skills
- Strong communication skills
- Organizational skills
- Attention to detail
- Creativity
- Marketing knowledge
- Analytical thinking
- Team Player
- coordination skills
- Flexibility & Adaptability:
- Interpersonal and Collaboration
Extracurricular Activities
Completed Google Data Analytics Training: Completed the Google Data Analytics Training program offered by Coursera, which included Python, Java, statistics, the foundation of data science, and the Google Advanced Data Analytics Capstone on behalf of the organization
Personal Information
- Passport number: B6633579
- Date of Issue: 03/11/2023
- Date of Expiry: 02/11/2033
- Date of Birth: 03/19/2002
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Accomplishments
- Awarded for contributing the maximum production hours for the month of January 2024
- Completed Google Data Analytics Training: Completed the Google Data Analytics Training program offered by Coursera, which included Python, Java, statistics, the foundation of data science, and the Google Advanced Data Analytics Capstone on behalf of the organization
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Tamil
Upper Intermediate (B2)
B2
Timeline
Trust and Safety New Associate
Accenture Solution Private Ltd
12.2023 - 03.2025
Bachelor of Commerce -
St. Aloysius, Mangalore
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